Domestic & General
Trusted by over 7 million UK customers.
Why Choose Us?
Here at Domestic & General, we pride ourselves on our reputation
WE CAN FIX IT, FAST. Home appliance repairs. 85% of faults are fixed on the first visit. Same day and next day repairs. Fixed prices with no hidden costs.
Fast appliance repairs, without the small print.
You’re in expert hands: We fix 85% of faults on the first visit. Book now and it could be done by tomorrow.
Pricing you can trust: With us, you get a fixed price with no hidden costs for call-outs, parts or labour.
All the help you need: A Repair & Care plan will fix your appliance and help keep it running for as long as you want.
It's been 100 years since we started protecting the things our customers rely on. That heritage keeps us going strong today – in fact, we carry out 2.4 million appliance repairs every year.
Products & Services
Electric Cooker Repairs
Electric Hob Repairs
Electric Oven Repairs
Fridge Freezer Repairs
Gas Cooker Repairs
Gas Hob Repairs
Gas Oven Repairs
Tumble Dryer Repairs
Washing Machine Repairs
Fast Appliance Repairs
Reliable Appliance Repairs
Home Appliance Repairs
Repair & Care Policies
Altogether a Great Service
It was really easy to report the fault on our tumble dryer, and to arrange an engineer's visit. The appointment was only a couple of days later too. When they visited the quickly identified the dryer was a 'write off' and within hours I had an email to choose a replacement!! Delivery of that was within a couple of days too. At every stage of the process I was kept up to date. Altogether a great service
- Source: Neil T / trustpilot
Very impressed. The manufacturer of my washing machine (Beko: boooooo) wouldn't take responsibility for a fault that occurred 6 weeks into its tenure. I'm so grateful to everyone at D&G who helped in getting it fixed. Engineer was incredibly efficient, polite & helpful, while all office staff I dealt with made the process easy. A massive thank you to the Christchurch contingent.
- Source: Zoe / Trustpilot
Amazing Customer Service
Amazing customer service from my first phone call to the moment the engineer left my property. Thank you to an efficient, friendly, prompt and helpful team. Nick the engineer was kind, polite, thoughtful, respectful and very knowledgeable. In this day and age it is a joy to deal with a company offering such great customer service. I would highly recommend them.
- Source: Fraya B / Trustpilot
I accidentally knocked my TV over while dusting behind it. I requested a repair online through my Domestic & General Policy (which was very easy). Almost Immediately I received a reply that a engineer had been booked to visit my home. Within 2 days my TV was looked at and taken away to be fixed. I have just been contacted that the TV will be back with me tomorrow after just one week, which included the ordering of a new screen. Most impressed with Domestic & General.
- Source: David P / Trustpilot
The very clever engineer brought the right part for my fridge/freezer because he ascertained what might be wrong from reading my account of what was wrong with my Fridge/freezer when I made the appointment. A very polite, friendly, efficient engineer who got my fridge/freezer fixed in less than 30 minutes.
- Source: Miss SD Jenkins / Trustpilot
after an initial repair, where Toshiba sent a reconditioned part for my tv & it failed after just 10 days, reporting a new repair & the tv written off it took less than 12hrs for Domestic & General to supply me options for a new tv, which was delivered the next day....
- Source: Daniel C / Trustpilot
Washing Machine Repair
Domestic and Generals service has improved considerably over the years. When I was passed over to complaints after waiting a disappointing 16 days for my washing machine to be repaired, Chloe the staff member from Domestic and General, did not hesitate to get things sorted. After she checked and found that the part that was ordered to repair my washing machine was still out of stock, she did not hesitate and gave me the offer of a new machine. That's what I call service.
- Source: Angela J / Trustpilot
Very Satisfied with Service!
Cannot understand the negative feedback. I have had a stress free experience! Call handler was great, friendly and understood my situation was difficult, esculated onto Ruth who is superb and called me same day. Engeneer also very friendly! Took me through step by step ..few days later i have ordered my tv! Very pleased and will continue insuring with D&G. A big thanks to Ruth and the team!
- Source: Solange / Trustpilot
3, 10 and 17 March engineer visited with new parts trying to fix. Unfortunately, with no success after final visit, couldn't be fixed. Fantastically 20th March we were offered a choice of replacement which we have chosen and arranged a replacement delivery. Such excellent service. Thank you very much. Mrs Timms Northants
- Source: Mrs Timms / Trustpilot
Great Customer Service
The man on phone was brilliant who I spoke to , went and spoke to the manager , didn’t leave me on hold said he would call me back . He called me back after 5 mins and solved my problem straight away for me . Made it so much easier .
- Source: Relgne D / Trustpilot