Denbighshire Domestics

Came to repair my dishwasher for the second time and his colleague damaged my Lino. They admitted fault and still waiting for Danny to settle. Tried emailing and calling no response. This happened July 21 now Nov 21 and still waiting. Terrible customer service

Danny from Denbighshire Domestics came to fix my dishwasher. I found the service extremely efficient. I was contacted to let me know when the part was in and when they were able to come and fit it.

Danny came out to repair our Neff oven . He was on time and very polite , he carried out the repair very efficiently and cleaned up as he finished ,Great service and wouldn’t hesitate to recommend his company.

Danny saved the day! I called after finding his number online after having no joy with repairs from the place I bought my washing machine. When I called, I was stressed! Danny was calm and explained that he was in the area and would try and fit me in same day.. and he did! Fortunately for me, the part my machine needed, he had on the van and the machine was fixed there and then.

Terrible, terrible service.

This company seems to have the local service contract for some major companies. They come out quick enough to diagnose the issue and then say "we'll order parts and be back in a few days". Weeks go by, they don't answer the phone nor return messages.

I spoke to the manufacturer who said the parts were readily available and would ship immediately they were ordered. They in turn chased this company, who did send an engineer - without any parts, and he asked me "so why did you call us out"?

The "boss" - Danny - promised to phone me that evening when he could tell me when the parts would be in and when he could fit them. Needless to say, he didn't phone. He didn't phone the next day, nor the day after that either. Not even to explain why there might be a delay (but the manufacturer said they had stock in).

Customer service is ZERO. Professionalism is ZERO.

Appliance left sticking out of my unit whilst awaiting their (non) return.