David Lloyd Purley

Hannibal Way, Croydon, CR0 4RW Directions

Tel 0344 848 4735
   Open today 06:00 - 23:00

Business overview

Book your free tour of David Lloyd Purley

With clubs all over England, David Lloyd Leisure Club offer a wide range of sport and leisure facilities including cardiovascular and aerobic workouts, a dance studio, the use of free weights, an outdoor pool and a sauna room. A restaurant and lounge area is also provided. A creche is provided for children and corporate membership is available for groups of 10 or more employees.

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Reviews

Poor customer relations

1
If I could have given zero or a minus…
If I could have given zero or a minus mark I would have done so. My wife bought gift vouchers for my daughter and I. Due to the pandemic we were unable to use these until recently. My daughter cannot use as she has gone back to uni. The club said I could use both vouchers then reneged on their promise. That cost us £50 for the voucher that expires at the date of November. Their management staff were also very arrogant when delivering their corporate message at the Purley, south London.
I advise against anyone doing business with that company.
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Needs improvements

3
The gym, swimming pool, spa and classes are great! Instructors really good too.
However… the changing rooms really need updating, seriously it’s not very inviting… in spite of constantly having a cleaner, it’s also not very clean especially the showers.
The restaurant is also quite poor. Tables never clean and the food is not great for its price. I had sandy spinach in my wrap and today a salad with hardly any vegs for £10…
I think it could be a wonderful place if management thought about improving the points above!
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Racist Management

1
Management are rude and racist stay clear of this club
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Its All About The Money / Poor Customer Experience

1
Extremely bad experience with David Lloyd in Croydon, they paused on membership due to COVID, after emailing them explaining my mother is in the extremely high-risk category and we cant return to the gym environment yet, they still kindly charged us, and now have arranged a debt collection company.
See below, this is after we have been members for over 15 years.
Amazing customer service David Lloyd thank you so much.

What a joke this will be taken to the next level.

asked to complete a new Direct Debit instruction and you will then be able to continue to enjoy the club facilities while you make the remaining monthly payment(s) that are due.

Otherwise, what should I do next?

You can make a secure payment for the balance of £477.11 24 hours a day by clicking the pay now button, by visiting our website, or by calling our automated payment hotline on 01332 647693. For details of all payment methods please visit our website.
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Don’t sign your kids up

1
Pre-COVID it was poor value for money for kids. They get very little for their membership (access to pool and a very limited no. Of massively oversubscribed classes). But now! Only 10% fee reduction, but 1/3 of the pool access time. 1 outdoor class. Even when you do use the limited pool opening hours, it’s packed. Mainly as they rope 1/3 to 1/2 for swim lessons (so charging twice for the pool), all this despite the adult pool being empty. Surely they could extend pool hours, move swim lessons to adult pool or let older kids (if supervised by parents) use adult pool. Not rocket science to sort, but all about the money, not kids.
Great for adults (although cheaper equally good alternatives I.e. Nuffield), But don’t sign up your kids, they are just cash cow for DL
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