D & S Carpets (IOW) Ltd

12 Hurstake Rd, Newport, PO30 5UU Directions

   Now closed Open today 09:00 - 18:00

Why Choose Us?

Many Years Experience
Extensive Range
Home Visits

Here at D & S Carpets (IOW) Ltd, we pride ourselves on our reputation

Established in 2011

Business overview

Supersized savings of up to 50%, plenty of choice and a relaxed atmosphere all add up to create the perfect fit for customers of D&S Carpets. Found on Riverway Ind. Estate, Newport

Director David Brown has a background of over 25+ years in the flooring trade, accompanied with Director Stuart Dall with his 30+ years experience in the customer service industry, which makes this a well balanced organisation and a pleasure to do business in.

Opened back in October 2011, with only the two director's, one warehouse employee and a handful of fitters at first, David and Stuart have built up a professional, reliable and friendly business, which allowed them to bring on board their manager, as well as sales executives and a team of outstanding fitters.

Originally, the showroom and the warehouse were under one roof, but because of the success of the business by July 2012, we opened a new warehouse across the road, which resulted in having a bigger space for the showroom.

We stock over 300 rolls of flooring, with prices starting at only £7.99m2! We hold major accounts with manufacturers in the UK and overseas for fast deliveries. Stocked carpets from Abingdon Flooring to Cormar Carpets and from Furlong Flooring to Balta Group. It's not only carpets we stock, vinyl flooring is another with 30+ rolls in stock, there is plenty for you to view in our huge showroom.

Photos

Image 2 of D & S Carpets (IOW) Ltd

Products & Services

carpet fitters

carpet retailers

carpet runners

carpet tiles

carpets

rugs

vinyl flooring

wood, timber & laminate flooring

commercial flooring

contract flooring

safety flooring

free estimates

free measuring service

Mats

Wood, Timber and Laminate Flooring

Video(s)

Reviews

Fabulous

5
What a fabulous company to use from start to finish. My partner and I were left to browse first, so lovely not to be pounced on the minute you walk through the door. There is an abundance of carpets on show, so much choice and available for all budgets. The Director Dave then came to our aid understanding our requirements and then helping us to choose the right carpet with underlay to keep within our budget. Extremely helpful and nothing was too much bother. We had a time frame in which we needed the carpet fitted and Dave came up trumps again with the diary of dates. Bill and Len the lads who fitted the carpet today were polite and courteous, and have a wicked sense of humour. We cannot recommend D & S Carpets highly enough for their director and staff, products and fitters, communication was perfect and the fitters turned up on time. Can't wait to move into our newly decorated and renovated bedroom. We will be definitely using them again as we go through all the rooms in our home.
20 Jun 2024
Such kind words guys, thank you so much for taking the time to say your thoughts. It really means a lot to us to hear. We do work incredibly hard and we are all only humans doing our best so its so nice to hear customers feedback. We can't wait to continue with your project and we look forward to seeing you soon x
20 Jun 2024
Such kind words guys, thank you so much for taking the time to say your thoughts. It really means a lot to us to hear. We do work incredibly hard and we are all only humans doing our best so its so nice to hear customers feedback. We can't wait to continue with your project and we look forward to seeing you soon x
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Great Job !

5
Excellent customer service all round. We had carpet and kitchen flooring and are thrilled with the end result. We were kept informed throughout and everything was completed on time. The fitters were super chaps who worked hard and were very professional. Many thanks to Dave and all the team.
30 May 2022
Good afternoon to you both. Thank you very much for the kind words and review. It has been a tough year for all so to recieve these reviews makes it all worth while. Thanks again and look forward to seeing you in the future.
30 May 2022
Good afternoon to you both. Thank you very much for the kind words and review. It has been a tough year for all so to recieve these reviews makes it all worth while. Thanks again and look forward to seeing you in the future.
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Very disappointing.

1
.All in all a bad experience and won’t be going back there again.
06 Jan 2022
Thank you for your review Kathryn, We do take all reviews very seriously and it would be good to hear your comments on your experience so management can improve. Please feel free to email either sam@dscarpets or call us to discuss.
06 Jan 2022
Thank you for your review Kathryn, We do take all reviews very seriously and it would be good to hear your comments on your experience so management can improve. Please feel free to email either sam@dscarpets or call us to discuss.
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Poor warehouse management - massive wait for replacement carpet

2
When we initially ordered our carpets we were told that D&S could hold some of the carpet in the warehouse to ensure that we had the exact same carpet in all 3 rooms (1 of the rooms wasn't ready).

When we requested the fitting on 31st August, we were given a date of 2nd October - a wait of 4.5 weeks. On the day of fitting we were then told that the carpet wasn't in the warehouse and that 'someone else must have our carpet'.

D&S were adamant that the carpet must have been mistakeningly fitted elsewhere. I questioned how this would be possible, if they have realised the carpet in the warehouse wasn't the right one for us - surely this would be the same for any other client?

Despite being told at the time of purchasing that it was a 'best seller', we were then told they no longer stock our carpet and it would have to come from Europe. We finally got our carpet fitted in late November! £75 compensation offered...

Sidenote: D&S use self-employed, freelance carpet fitters.
24 Dec 2020
Hi Mr T@£go0d, Is there a dodgy ECHO in here?!!! Thanks for the review! Now I know who you are and what you do for a living, and how many people YOU upset on a daily basis...... I will post my long answer when Yell allow me to. I have sent a copy to your personal email and WILL publish it here too when I can. Kind regards Dave
24 Dec 2020
Hi Mr T@£go0d, Is there a dodgy ECHO in here?!!! Thanks for the review! Now I know who you are and what you do for a living, and how many people YOU upset on a daily basis...... I will post my long answer when Yell allow me to. I have sent a copy to your personal email and WILL publish it here too when I can. Kind regards Dave
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Fab Carpets

5
D&S Did the carpets for me when I moved in to my house, excellent service, great value and I would recommend to anyone :-)
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