Currys

Unit 4 Riverside Retail Park, Taunton, TA1 2LR Directions

   Now closed Open today 10:00 - 17:00

Products & Services

Computers

Mobile Phones & Accessories

Microwave

Fridges / Fridge Freezers

Freezers

Lighting

Digital Cameras

DVD Players / Recorders

Camcorders

Hi-Fi Systems

Home Installation Service

Gift Vouchers

Plasma Screens

Televisions

Video Players / Recorders

Provided by The Local Data Company

Reviews

Customer service, what customer service?

1
Two faulty products to date, still waiting for the third to be delivered. Have spent over 6 hours trying to get this sorted out in store, online, webchat, now waiting for call back "ASAP" which means nothing, customers should always have defined timescales. Originally emailed complaint to customer services email address on receipt only to get bounce back saying 'email address no longer monitored'.

Still waiting on response from store re complaint email, apparently they have emailed twice (but won't give us the email address).

Can't believe that for a tech company there is no wifi in store and no signal, no way to browse online products. I was told "you can go and stand by the door and you'll probably get a signal there"

This company has a long way to go to understand customer service.

Positive shout out to Mike though, our original salesperson, he was great.
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Worst customer service EVER

1
I bought a TV from Curry's with delivery and installation. The installation team arrived on time but said they'd forgotten their tools, dumped the 77" TV in the middle of my living room and left. I rebooked the installation for a different day. The evening before, they changed it to a different day again. After ALSO failing to turn up during the agreed delivery window, I had 3 phone calls to customer services, 1 web chat and 1 phone call to the installation team - all who promised to be there sometime that day. When I tracked my order after those phone calls, it said the job had been completed. I paid £125 to have this service and they have utterly failed. AWFUL. Indian call centre with tons of background noise and agents who DO NOT LISTEN.
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Taunton Currys store. Very helpful young lady Ria and also other members of staff.

5
12 May 2022 I had a problem with my Apple IPad which I bought last week. I spoke to a young lady named Ria and she found it had a software problem and provided me with a replacement and furthermore set up the new machine for me at a low cost which was well worthwhile.
I found all the staff to be very helpful and particularly Ria and could not commend her more highly for her patience and assistance. Thank you very much.
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SELL, SELL, SELL !!!

1
Wow ! Rude , incompetent, unable/unwilling to try to help became very passive aggressive when confronted with facts. Completely at odds and dismissive of advice I had reacived via online chat.
No help left without purchasing so were all losers. This shower is the next big retailer to go belly up if you have shares dump now !
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Contacting Currys Taunton store is impossible.

3
Taunton Currys store on line states the store is open until 17:00 hrs on a Sunday, But when I arrived at the Taunton store it closes at 16:00 hrs
It took ages to get through to Currys customer service. When I eventually got through to someone, the Lady said she would put me through to the Taunton store. I waited for 5 mins and decided to drive to the store with the phone still ringing. Ten minutes later, as I entered the store car park the phone just rang off. The time was now 15:57 hrs.
I did manage to get into the store and Buy an item, just in time, as it was closing.
The Lady that served me was very pleasant. I felt sorry I had to register my complaints about trying to contact them, (to check if they had the item and colour I was after), because she was so pleasant.
Currys really do have to smarten up their contact process. I would have been very unhappy if the item I was after was not in stock. As it is I bought a different colour than the one I was after.
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