Crammond Fireplaces

156 Moulsham St, Chelmsford, CM2 0LD Directions

   Open today 09:30 - 17:30

Business overview

Fireplace showroom offering traditional and modern contemporary fireplaces. Wood burning stoves. Gas and electric fires. Fireplace surrounds in natural stone and wood.

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Photos

Image of Crammond Fireplaces

Products & Services

Fireplaces

Fireplace surrounds

Fireplace shops

Free Surveys

Established Since: 1993

Fireplace installers

Free Delivery

Reviews

Awful service

1
Awful customer service. I would never use this company. Unfortunately a friend had the same experience. Never again
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Crammond Design - Great Fireplace

5
Just had supplied and installed a Flamerite Electric Gotham 600 fireplace with a marble surround in our lounge by Crammond Designs . A truly stunning looking fireplace . Peter in the shop gave us great advice and Mark did a fantastic job with the installation. Very professional throughout and thoroughly recommend
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Very poor customer service

1
Very poor customer service. Lack of updates on a fireplace suite which we showed an interest in months ago. I am still waiting for an update; the promised call backs have not materialised. All of our contacts with Crammonds have been problematic and challenging; there has been a lack of callbacks; updates have had to be chased and we are still without the fireplace.
As a customer we felt we were met with a lack of respect, a patronising manner by someone who was also at times rude and defensive.
For these reasons I would not recommend Crammonds. If this is how customers are treat before purchasing I would be concerned about the level of aftercare. I am very disappointed.
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Poor service and false promises

1
Poor service, badly fitted gas supply and granite surround. Taken over three months of chasing and still not fixed despite numerous false promises.

Would never use again or recommend.
08 May 2017
Greetings AdamH59 – Thank you very much for taking the time to review our company. Your input and feedback is vitally important to us and we always want customer expectations to be met. Per your comments, we apologise for any distress any delay may have caused and hope this has now been resolved. Should you have any further problems please don't hesitate to contact us.
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