Cornell & Varley

Mower picked for service and repair of a fault. Fault difficult to identify but persevered and resolved fault with new parts and no cost. Very helpful a friendly service.

Sent my John Deere sit on for a service. They had it over 6 weeks, charged me over £400 ( including collection and delivery). Started it fine when they returned it. But the first time I went to use it and actually cut grass clouds of smoke came out. Turns out the seals have probably gone in the carburetor. Contacted them and was told they have a problem with their host on their truck so couldn't collect. Said they'd get back to me. Nothing for 3 weeks. When I chased, the truck itself had now broken down so still couldn't collect. Another 4 weeks still nothing. Chased again and they said they could pick up Friday but would confirm Wednesday PM. I was away so had to get a neighbor to let them in. No call Wednesday but did get a voicemail Thursday morning saying they'd collect that afternoon. Because of time difference where I was away didn't get the message until afternoon UK time. Phoned them and they said that they would pick up Monday. Never showed and no contact since.

The owner is rude, blunt charmless and devoid of any people skills.
Poor service, waited weeks for a part to be told there's no record of it,
" I must have made a balls up ! "
I suggest you avoid, shocking.

I’ve been using Cornell & Varley for well over 10 years, servicing mowers and sharpening tools and I can’t fault them. They are polite, answer my questions, and have always done the servicing on mowers and sharpening tools quickly and well done. Prices are reasonable.

No problems with their workmanship but customer service is non-existent.
Steve (??Manager??) is short on people skills, an obvious Charm School reject.
I will not be using this business again in the near future.