Consortium

PLEASE DON'T ORDER FROM THIS COMPANY!

We placed an order and the website states that the goods would be dispatched within 24 hours, we received a confirmation email stating that the order was processing, great so far.

That's where the communication ended, nearly a week later, still no confirmation that the goods have been despatched. 

I thought I'll just drop them an email their website states that they respond within 24 hours, I then got an automated email saying that they would contact me within 5 working days? What happened to 24 hours?

I thought ok, I'll just call them, 1 number doesn't work at all and no matter how many times you call the other number no-one answers.

The comments on their Facebook page are not from interested customers, they are from customers who are becoming increasingly frustrated with not receiving their goods and not being able to contact anyone. 

Out of the blue I then received an email stating that I would receive a refund?? 

Worst customer service in Bournemouth. They messed up on an online order and didn't even apologize. Mistakes happen I accept that but it's all about how you deal with them and try to correct. No effort made, couldn't be bothered. The attitude of the assistant at the store was shockingly bad. Avoid this place if you possibly can!!

I would implore anyone reading this review or considering purchasing anything from Consortium to think again and endeavour to purchase elsewhere. They have no after sales service whatsoever, their website is clearly defective as it allows orders to be processed for out of stock items. The complany as a whole apparently has no concept or understanding of the sale of goods act. They have absoluteley no interest in resolving customer complaints, when mistakes are made by consortium they look to blame the reason for the mistake that they are too busy and are clearly unable or unwilling to accept any of the blame for their own shortcomings and have no qualms whatsoever in breaching contracts with their customers. Therefore i would implore anyone considering purchasing from Consortium to avoid them like the plague. Absoluteley disgusted with the shocking level of customer service received and WILL NEVER USE AGAIN.