Colchester Cycle Stores

Took my bike in for repair after the rear derailleur came off. Initial estimate new derailleur hanger to reattach the mech £40. After a week without the bike I got a call, the bike needs a new derailleur, the rear wheel needs rebuilding and you need a new disc brake rotor cost £130. Ok I say just do it. Go to the shop to collect the bike, sorry I miscalculated actually I want £162 for the work. Wow this is getting expensive, but at least I will have a fully functioning bike, OK I pay. Wrong, the rear mech does not work properly. I take the bike back and after spending 3 hours in the shop the problem is a mystery. Question is asked have I damaged the bike, no haven't really been on it. Leave the bike with the shop for two whole weeks. Eventually they find out what was wrong. They fitted an incompatible derailleur, wow. Despite me not having a bike for two weeks due to their mistake, they ask me for another £5 since the compatible derailleur was more money. Total cost £167. Poor service.

Not the most helpful and the older but was not able to fix my bike but still charged me.

Colchester cycles did a great job in putting new rims on my Swiss Army bike and gave it a new lease of life. Really good quality wheel building by people who know what they are doing and clearly enthusiasts themselves. A real cycle shop.

On route to Copenhagen from London, I needed some minor repairs so stopped at Colchester Cycles Stores. Although my visit was unscheduled, the people at the store were friendly and accomodating. They were even able to direct me to a decent pub while I waited for the bike to be sorted! A great bike shop, highly recommended.

Thanks very much for your advice and fitting a new BB and cranks today at short notice, after trying other local stores and not having found very good customer service, was very pleased with the effort you guys put in, you are top of my list in the future, for any parts, advice or servicing, wish I had come to you in the first instance, but will be for sure in the future.

Thanks again

Regards

Mark