Disgusting service avoid at all costs

This company was subcontracted by LV insurance to source myself a licensed vehicle, without giving me the spec of the vehicle they supplied a registration plate in the hire agreement to which I found out was a petrol - I phoned to advise I wanted a diesel and they informed me there isn't one available and if I preferred diesel I would not receive the car in time for my own vehicle to be taken away and a replacement be with me, so I accepted - the day the vehicle was due (yesterday) I get a call to say the vehicle had failed its licensed test because there was no spare wheel, the employee then went on to say they had the same problem with a neighbouring borough the week before which baffles me why they would make the same mistake twice in two weeks, especially when you have to travel 100 miles to deliver the vehicle.

I've now been without a replacement licensed car for almost 2 days and they've advised they are trying to source a spare wheel and will be in touch.

Excellent company - let down by a big name at the last minute when they said I couldn't take their vehicle abroad. Chief in Paignton stepped in with an immaculate vehicle that even came with a European travel pack free of charge. Superb service and all in price - no flogging last minute insurances. Will use again and suggest you try them.

Initially booked via Nationwide Hire, Chief Rentals really got us out of a hole when we needed to book a van urgently. The hire van itself was superb, competitively priced and the support from their customer service team was exceptional. Highly recommended.

Well, I cant praise these guys enough. I ordered a Luton tail lift via another website. The van was due to arrive at my home at 10am Saturday, i had a call at about 10am advising me they would be late as there was an issue with the handbrake. The van arrived in a few hours, in almost immaculate condition, the driver incredibly polite and apologetic. Some things cant be avoided, its how the issues are dealt with that determines a companies reputation. All the people from Chief Rentals I spoke with, were polite, decent and respectful. I felt like a valued and appreciated customer. I would have no hesitation in recommending these again, and certainly would be my first choice in the future. Often positive reviews are few and far between, mostly people write their negative experiences, but my experience on the whole was very positive, it deserved to be written. This review is entirely voluntary, and of my own words. I hope you also have a good experience with these guys.