Chevron
141-143 St Leonards Rd, Windsor, SL4 3DW Directionshttps://www.yell.com/biz/chevron-windsor-8395726/#view=map
Our location
Business overview
Operating exclusively in Malta since 1982, Chevron has long been established as a genuine Malta Travel Specialist. We have built an enviable reputation for reliability, service & efficiency - building up a vast knowledge of our specialised product, Malta & Gozo. We have flourished over the years because we have managed to attract a loyal customer base. Clients repeatedly travel to Malta & Gozo with Chevron whilst recommending us to friends & family.Chevron provide bespoke holidays, villa & self catering holidays, all inclusive holidays, short & long stay package holidays in accommodation ranging from apartments to 3, 4 & 5 star hotels, at exceptional value.
Photos
Products & Services
Package Holidays
Holiday Cottages
Holidays
Online Booking
Self Catering Apartments
Self Catering Holiday Accommodation
Tourist Information
Travel
Flights
Holiday Bargains
All Inclusive Holidays
Last Minute Holidays
Holiday Deals
Villa Holidays
Painting Experience
Family Holidays
Events Calendar
Tours and Activities
Apartments
Reviews
Awful awful customer service
1And now they have the audacity to say I have not paid??? I can't warn people enough about this company!
I called them today in response to this review to ask for the receipt for my payment and ask them to change this review to which I was told I have to put it in writing that I have paid... because they don't know if I've paid??
And I asked them to confirm my payment to which they then replied I have to put it in writing to ask 🤣.
We did receive the payment, due on 01Feb22, of £568.78 - the payment was immediately recorded on our ‘manage my booking’ website portal as is normal with all client payments - we apologise if Mrs Gahan was not aware of this. Yesterday at 10.46, Mrs Gahan emailed asking for a confirmation invoice - we sent a copy of the confirmation invoice, available on the portal, at 11.52. If a client wants to make an official complaint, we do ask for it to be sent by email or post. Thank you
Awful company
1For the cancelled holiday in question, we refunded Mrs Gahan promptly for her hotel and flights. She kindly signed an agreement, authorising us to reclaim the cost for her cancelled flight from Ryanair (cost £1068.74). Following months us of chasing Ryanair for the refund, Ryanair informs us that they sent the refund cheque to Mrs Gahan, which was duly cashed. Mrs Gahan had effectively been refunded twice for the same cancelled flight. We were left with no choice but to ask Mrs Gahan to refund us the money owed. Our early emails and calls to Mrs Gahan went unanswered. On 10th January 2022 Mrs Gahan confirmed she had been refunded by Ryanair and she wanted to take advice from her solicitor. We proposed a repayment plan of £568.74 to be paid by 01 Feb 2022 and £500 paid before 01 April 2022. To date we have received no offer of payment or payment plan. We have been reasonable and will continue our current course of action.
For the cancelled holiday in question, we refunded Mrs Gahan promptly for her hotel and flights. She kindly signed an agreement, authorising us to reclaim the cost for her cancelled flight from Ryanair (cost £1068.74). Following months us of chasing Ryanair for the refund, Ryanair informs us that they sent the refund cheque to Mrs Gahan, which was duly cashed. Mrs Gahan had effectively been refunded twice for the same cancelled flight. We were left with no choice but to ask Mrs Gahan to refund us the money owed. Our early emails and calls to Mrs Gahan went unanswered. On 10th January 2022 Mrs Gahan confirmed she had been refunded by Ryanair and she wanted to take advice from her solicitor. We proposed a repayment plan of £568.74 to be paid by 01 Feb 2022 and £500 paid before 01 April 2022. To date we have received no offer of payment or payment plan. We have been reasonable and will continue our current course of action.
We did receive the payment, due on 01Feb22, of £568.78 - the payment was immediately recorded on our ‘manage my booking’ website portal as is normal with all client payments - we apologise if Mrs Gahan was not aware of this. Yesterday at 10.46, Mrs Gahan emailed asking for a confirmation invoice - we sent a copy of the confirmation invoice, available on the portal, at 11.52. If a client wants to make an official complaint, we do ask for it to be sent by email or post. Thank you