Centralheat

Plumbing, Heating and Bathroom Supplies

81 Kingsley Rd, Hounslow, TW3 4AH Directions

   Closed today Open Monday 08:00 - 17:30

Business overview

Founded in 1978, we are a London-based, family run company, providing all-round plumbing, heating, affordable and luxury bathroom supplies

Founded in 1978, Centralheat Limited (T/A Bathstyle) has been successfully trading for over 40 years in the plumbing and heating industry. Within this time Centralheat has established itself as one of London’s leading luxury bathroom retailers, as well as continuing to provide plumbing and heating supplies to help over a million customers achieve their dream bathroom.

We are proud to offer an extensive range of affordable and luxury items from well-established Italian, German and British brands. This allows us to cater for all needs and achieve our ultimate goal: helping you to create your own personal escape room.

Products & Services

Bathroom Suites

Baths

Boiler Replacements

Bathroom Taps

Boiler Spares

Boilers

Central Heating Pumps

Central Heating Radiators

Central Heating Supplies

Radiators

Sanitary Ware

Salt Suppliers

Showers

Sinks

Taps

Toilets

Water Softeners

Water Tanks

Wet Rooms

Shower Equipment and Services

Pipes and Fittings

Reviews

Worst customer service if you have trouble with purchase

1
Price and delivery are similar to UK Bathroom, but customer service is far far worse or non existent!!! We bought from both websites for our renovation, below is my experience with Centralheat.
Bought a Crosswater MPRO Toilet Brush end of Apr with delivery beginning of May for £100. When we wanted a refund (We do have the original packaging) or exchange for similar product with different size in June (as our builder advised that the brush doesn't work with our toilet due to the position of the metal cap), the staff told me we can't return it after 14 days as it states in the invoice. When i checked the invoice, it wasn't there. He said in that case i needed to visit their website for terms and conditions and then said to me he needed to go for lunch and just ended the call.
Unless you never have problems with your purchases, it seems to me there's no customer retention at all.
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