Caspian Restaurant
Great Service, Great Food
245 Chillingham Rd, Newcastle Upon Tyne, NE6 5LL Directionshttps://www.yell.com/biz/caspian-restaurant-newcastle-upon-tyne-8570576/#view=map
Now closed
Open Sunday
12:00 - 21:30
Why Choose Us?
Local Business
Finest Ingredients
Relaxing Atmosphere
Our location
Business overview
Jesmond's first and only Turkish Restaurant..
Welcome to Caspian Restaurant, located on Grosvenor Road, Jesmond.
Why not try a Albanian Liver, Mixed Hot Mezze, Sultans Delight Lamb or a Sauvlaki with King Prawn, go on treat yourself! Remember to leave your feedback after your takeaway experience.
Photos
Products & Services
credit cards accepted
takeaway menus
Reviews
02 May 2018
VERY POOR CUSTOMER SERVICE
1
VERY POOR CUSTOMER SERVICE ! My son booked a table for our wedding anniversary which had previously been confirmed by Caspian however upon arrival the table hadn’t been reserved. After a brief wait we were eventually given a table & served drinks at 18:45.
We were then told we would have to vacate the table by 20:00 because of Caspian’s error with the booking.
Obviously this was insufficient time to order & enjoy a meal with our family so we had to leave. Waiting staff were very apologetic however management hid behind the bar without any apology for ruining our evening. Despite contacting Caspian management they have not called back to apologise. This Restaurant was a regular place to eat for many of our friends & family however after notifying them of this event we have all agreed to take our business elsewhere. Very poor customer service Caspian’s management should be ashamed.
We were then told we would have to vacate the table by 20:00 because of Caspian’s error with the booking.
Obviously this was insufficient time to order & enjoy a meal with our family so we had to leave. Waiting staff were very apologetic however management hid behind the bar without any apology for ruining our evening. Despite contacting Caspian management they have not called back to apologise. This Restaurant was a regular place to eat for many of our friends & family however after notifying them of this event we have all agreed to take our business elsewhere. Very poor customer service Caspian’s management should be ashamed.