Carshop Cardiff

Visit CarShop today!

Penarth Rd, Cardiff, CF11 8TT Directions

Tel 0333 800 1695
   Now closed Open Sunday 11:00 - 17:00

Business overview

We lovingly prepare every vehicle before they hit the showroom, so we know we're only selling quality cars. We have a 14-day guarantee, or your money back if you don't think you've got the right car, and a 3-Month CarShop Warranty on every vehicle. Plus, with Service Centres nationally, you can take advantage of exclusive CarShop servicing and MOT offers at a price you can afford. To ensure that every customer gets the right value for their money, we have competitive finance packages as well as a Best Price Promise. Mix all those things together and it's clear to see why CarShop is an award-winning car supermarket. We're proud to have a showroom in Cardiff, Wales. We're located right on the outskirts of the city and by the Bristol channel.

Reviews

Poor after sales service

1
Car purchase itself was relatively smooth amidst the restrictions in actually viewing vehicles however after sales service has been abysmal. Within a few weeks the rear number plate fell off (newly installed car shop logo's plate) and despite 3 phone calls and 2 emails no response has been received all the while I am having to drive illegally. I wouldn't even mind if they tell me it is not their responsibility but I can't even get to the conversation part!
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Happy customers

5
Absolutely brilliant. Really smooth and simple process. Made buying a car hassle free. Staff were excellent, Sandro and Jon were extremely helpful and very friendly.
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Bad service, really bad!

1
Car shop

I was really happy to purchasing a Skoda Octavia from this garage. I paid the the reserve of £99, and another £200 so the vehicle would be delivered from their Doncaster branch to the Cardiff branch. I was told the vehicle would be with them on the Tuesday. I phoned on the Tuesday but was told they didn't have it, but someone would phone me back asap. They didn't, so I phoned again. Again they told me someone would phone me back, again they didn't. This happened a third time and I was assured the sales manager would deal with it and call me back...... He didn't.
I phoned the next day and cancelled the order. A definite sale lost by their total lack of enthusiasm. Because I'm so annoyed at them, I decided to phone them this morning to make a formal complaint. The manager  has yet to phone me back,  now there's a surprise!!!
I'll be leaving another review in a few weeks to
keep customers updated on whether I do get that Illusive call back. But I won't hold my breath.
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Dangerous! Stay Away.

1
The vehicle I originally purchased was painted and appeared to have been in an accident no proof arose to state otherwise, as well as this several other issues such as the roof rails lifting from the vehicle, the rear bumper being loose, the parking sensors not working, the Bluetooth not working and more were highlighted within days of purchase.
I therefore rejected the vehicle after less than 14 days and returned the vehicle to The Car Shop, on the way to return the vehicle, THE REAR BUMPER FELL OFF AT SPEED into THE FAST LANE OF THE MOTORWAY. I was then under the impression that I was receiving an exchange vehicle the same day of the return, this never happened, I was told to pay a further £400.00+ for the exchange vehicle the day after the return, even though the new vehicle was only £16.00 more expensive. I would advise anyone to STAY AWAY from the car shop, their dangerous vehicles and sly underhand tactics are very bad and cause a danger to its buyers and other road users.
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