Carpet World Ltd

307-311 Coventry Rd, Small Heath, Birmingham, B10 0RA Directions

Tel 0121 773 9546

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Reviews

Worst management

1
The worst nightmare of my life . They abused me and yelled at me and made cry and I was left with tears thinking what kind of men are they? They hated to take complaint about their bad service , I have all the evidence and all I can say to those three men , InshAllah I will meet you on day of judgement and justice will be served. All of you had no guts or men an enough to take bad feedback , as soon as I started telling them with evidence how the floor they fitted is coming out , three of them started yelling at me . Best of luck all of you. Hell on earth
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Great job

4
I’ve recently had my whole house fitted with new carpets and flooring, the fitters were really good and the finish was great especially with the flooring in the lounge.
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Carpet world

5
I had carpet world to fit my living room and two bedrooms Great service quick,clean. Friendly,Efficient .They also fitted my stairs lovely job would highly recommend.


Thanks you
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Terrible

1
I wouldn't even give this place one star, the owner came across helpful in the start but I realized he is deceitful, he over charged us almost a third over what it should've been and tried making out he was giving it at a discounted rate and the carpet was special order etc. They have no morals or people value. We then had a terrible service as we ordered flooring also, they missed a bit and I tried to contact them but once the money was paid I could not get a hold of them. I went in to store and the owner couldn't make eye contact with me and was acting odd as he know he'd wronged us. Initially I went to the store I thought they're pricey but maybe because they'd do a proper expense worthy job, they are terrible. Avoid!
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Bad Experience

1
The initial visit was great. The owner was helpful with fitting us in and took our measurements mentioning nothing about coming to measure themselves. The flooring needed to be ordered so there was a weeks wait. Once they arrived there were not enough boxes (measurements were perfect but they didnt take into account matching the pattern) hence another weeks wait to order a box and fork out £38. At this point the customer service was terrible. Rude and unwilling to understand and compromise.
Won't be using again and would rather go to a trusted company - which is distinguished by its customer service.
On the other hand, the fitters were good but ultimately the owners pull the strings.
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