C P L Distribution Ltd

Beeching Close, Chard, TA20 1BB Directions

Tel 01460 63377
   Closed today Open Monday 09:00 - 15:00

Business overview

CPL Distribution is Britain's Premier Coal Merchant. Over 200 years in business we are experts in the home delivery of coal, smokeless coal and logs and we pride ourselves on our friendly and professional delivery service. But we don't just deliver, we make the fuel as well, manufacturing over 300,000 tonnes of smokeless fuel at our production plant in Immingham; fuel which is burnt in houses all across Europe.

Photos

CPL Royal Warrant
CPL Delivery Fleet
Image 2 of C P L Distribution Ltd
Image of C P L Distribution Ltd
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Image 4 of C P L Distribution Ltd

Products & Services

coal

smokeless fuels

Anthracite

Kiln Dried & Seasoned Logs

firewood

Calor Gas Suppliers

Bottled Gas

Reviews

Incompetent.

1
They took payment 2 weeks ago.
Delivered nothing.
Confirmed to me 3 times that my order has been cancelled and refund will be issued but this turns out not to be the case each time I call back.
I have been receiving texts and emails every day this week telling me my order will be delivered "today".
Still no delivery; still no refund.
Their excuse for such poor service is that they are "really busy this time of year".
A fuel company being busy in Winter? Shocker. If only someone in their business could have predicted this.
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What a load of dross!

1
Being brought up with open fires in the a Scottish mining town I can honestly say that I’ve never been delivered such a bag of dross not ever!! The coal was supposed to be traditional & she asked if I wanted the large nuggets which I accepted. I don’t know what’s gone wrong? I’ve tried to ring them today & can’t get an answer so I will definitively not be ordering from them again.
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Unsatisfactory fuel and very little compensation. Don't deal with this shower.

1
After received their Ecoal 50 in 25kg bags which we were very pleased with we ordered a further 40 x 10kg bags (400kg - £224.) What we received was a product less than half the size and burnt out in less than half the time of the previous delivery. They admitted that the product was not satisfactory. Having spent the last three weeks sending and receiving emails with their final offer being 5 free bags x 25kg (125kg - £67.50), If the financial loss to us had been over £100 I would have taken them to the County Court but can't be bothered. Don't buy from this shower!
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poor coal and service

1
Ordered five bags of premium trebles but I received five bags of dust/nuts/doubles. I would not be bleating on the internet but cpl staff weren't interested in resolving the problem. I didn't want a refund or a discount...just an explanation.
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Bad Customer Service

1
Phoned a number of times, 10 minute wait listening to a recorded message. Complained of the quality of the coal received, advised complaints department would return call.

NEVER PHONED BACK!

If possible would have given one star for customer service.
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