Buttons Saddlery

Travelled a fair way to their shop to buy a litre bottle of a particular brand of fly spray as their website showed it to be the best price around. When I got there I found that it was almost £2 more than stated - I queried this with the lady who was serving, but she just ignored me! I know that £2 is not a lot of money but it's the principle, and every little helps - Don't go there!

I have used Buttons for the last 20 years and have always received excellent service, help and advice. Their knowledge and expertise is extensive and their little shop is busting with stock. If you want a personal, professional master saddler, then look no further.

I went into this shop two weeks ago and asked if they can do a simple repair job on a shoulder bag. I was told that they could do so and it would take three days. So on Monday the 16th I took the bag in and wait for the call which never came. I rang on Thursday afternoon and was told it would be done for the following day. So I went in yesterday and nothing had been done at all. They had even bothered to find out if they had the material in stock to do the job. The lady in the shop didn't even attempt to make an excuse as to why never bothered doing any work towards the repair until yesterday. All she said was they could order the materials in but it would take three days.

If they had done that on Monday I could have still collected the bag on Friday and been totally unaware that there was a problem. Even if she had bothered to pick the phone up and explained the issue that would have been something. The brass neck cheek to tell me over the phone when I rang on Thursday to say it would be done on Friday knowing full well that she had even bothered picking up the bag all week.

Shockingly poor customer service, unprofessional attitude and no attempt at an apology.

My advice is to go somewhere that customers are valued.

Left a pair of jodhpur boots for them to sell but somehow they went missing and they took their time to let us know this despite their ticket system.

Then took an age to pay us requiring a trip down to the shop by me father in law to be told although they dont know what happened to them they are still taking 35% of the £12 which apparently leaves us with £5.50??? The father in law took their word.

Take note!! They can loose your gear and seems their maths are poor. Hope they enjoy the extra £2.30 as they obviously need it more than us.