Buchannan Events Ltd

Wade Park Farm Salisbury Rd, Ower, Romsey, SO51 6AG Directions

Business overview

Marquees for all occasions

Photos

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Image 2 of Buchannan Events Ltd

Products & Services

Free Quotes

ANNIVERSARY PARTIES

Barbecues

Birthday parties

Chair hire

Childrens disco

CHRISTENING PARTIES

Christmas parties

Dance floors

Disco equipment

Dry ice

Furniture hire

Glassware hire

Lighting hire

Linen hire

LUNCH EVENTS

Marquee & tent hire

Mobile bars

Mobile catering

Outside catering

Portable toilets

Reviews

Very happy thank you

5
Friendly people with lots of energy where nothing is to much. Would go back again.
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Would highly recommend

5
We have used Buchannan on numerous occasions and will continue to do so.

Very professional and friendly service

Would highly recommend
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Fantastic service

5
Really recommended company. They are totally thorough and absolute professionals. From initial contact, the team took their time to make sure I got exactly what I needed.
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INCOMPETENT and UNPROFESSIONAL

1
The most INCOMPETENT and UNPROFESSIONAL company I have ever come across.

I was due to celebrate my 30th birthday (masquerade theme) and decided to call Buchannan Events in as they were a local company.The fact the owner came out to view was reassuring and first thoughts were positive. HOW WRONG WAS I...

The guys that attended the site to set up the marquee could only be described as lovely, but unfortunately get caught up in the lack of communication within this company.

After setting up I was left with 6ft cut outs in and around the marquee which was a health hazard to all guests attending. Even the guys admitted it was the wrong size marquee that was quoted for the area. Obviously when you bring in a professional company, with the owner attending you expect to be getting what you had asked for.When ringing the office I was faced with "well this is what you were quoted". My initial thought was well this is not what you saw and what I asked for, forget about what was quoted. However obviously I would think if a customer was not happy you would try and be flexible to see what can be done to improve the situation.

Again I was very wrong!

Instead I was faced with what I can only describe as the most horrific and unprofessional woman I have ever come across. Instead of helping I was left with an ultimatum of "well I am happy with it, if you don't like it I will send the guys back in to remove it". Believe it or not this was the OWNER of the company. Of course this would be my worst nightmare as my party was due to start in the next 48 hours.

Pleading with this woman multiple times her response was "no matter how many times you say please it will not change a thing. The guys will be around to dismantle the marquee. What do you expect if you only spend x amount on a marquee". This x amount is what was quoted, so I was unsure as to why this was being said!The only sense and reason I got was out of her staff.

So in the end I had to employ two guys to cut boards up and fit matching carpet to fill the gaps. This is obviously something that you do not want to be doing the day before your birthday. You would think this would be the end of it, but no!

As the marquee could not be lined with any other colour apart from white (which was not communicated initially and not ideal for a masquerade theme). I had to hire in another lining company. Obviously lining needs to removed before the marquee is dismantled, therefore timings had been arranged to suit this.

Again due to the diabolical communication within this company, the guys were sent out early morning and proceeded tear down the lining, which resulted in expensive velvet lining being ruined!!!

From start to finish this company has been an absolute nightmare. This worryingly is not due to the staff they employ, but due to the owner herself!

I would not recommend using this company even if they were offering it to you for free!

INCOMPETENT, UNPROFESSIONAL, RUDE are the only words to describe Buchannan Events!
16 Dec 2016
Not a constructive criticism but an inaccurate account of the truth and a vitriolic personal attack: Wholly untrue account of the circumstances and a personal attack on the director who dealt with the client. The areas where the client feels we have fallen short were highlighted as being beyond possible with the constraints of a marquee. The extent of what was possible was discussed on site, in written quotation and in order contract format. perhaps the client didn’t comprehend the technical aspect. Whilst erection was underway, contacted by the client, we tried to explain that what the client was asking was just simply not possible, however the company undertook extra work to try satisfy the client's demands as much as possible with a marquee. The client’s expectation exceeded the what was possible. Unhappy that more could not be undertaken the client's manner turned capricious and petulant. After the event a number of attempts were made to discuss this review, without success.
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