Brighter Moves Estate Agents

1 Pound Field, Llantwit Major, CF61 1DL Directions

Tel 01446 794433

Reviews

Excellent Service

5
Brighter moves Llantwit Major team are excellent. They gave a professional service with realistic appraisals of house valuation. They provided excellent clear and concise communication. I enjoyed working with the whole team and cannot recommend them enough. I will happily use their service again in the future
Cancel Update
1000 characters limit

Very Happy

5
Purchased and sold with Brighter Moves and always found them great to deal with. Always helpful
Cancel Update
1000 characters limit

Steer well clear

1
Lettings Agent Amy Poolman has spent the last 3 months trying to find me a tenant. The only success she had stayed 2 weeks, because he couldn't afford to pay the rent. This was despite Amy telling me that his references were all fine. She didn't forward either the lease or the references for me to check over, as I'd requested, so assumed she knew her job.

Since then, all she could offer me were Housing Benefits receivers, which I'd already said were not who we were looking for.
I told her that I'd be looking for a different Estate Agent, to see if they had better luck, and she refused to send me MY keys back. A phone call to the Police and Trading Standards is in order, methinks!
08 Jan 2016
I would suggest that the above is not based on true facts and take the slandering of my professionalism very seriously considering the excellent reputation I have built up in the South of England and South Wales in the last 12 years. I would also be very happy to provide testimonials from clients past an present. Should this matter need to be discussed further I would be happy to answer any queries or concerns about my professionalism from yourself and the public alike. email Lettings@brightermoves.co.uk Telephone number 01656 655989. Regards Amy Poolman
08 Jan 2016
With regards to this comment, I fully referenced this tenant but due to data protection could not forward to yourself. The successful reference is still on my file. The tenancy was indeed only a month into the tenancy and the bond was also returned to yourself. The tenant had a personal circumstance change that was fully discussed with yourself. I suggested you try another agent and was more than willing to forward the keys to another agent for you. Please do bear in mind that the previous 3 tenancies arranged by ourselves were very successful hence your return business. I'm very sorry you felt the need to discuss this openly without discussing this with me. You and I both know there was far more to this than you have published here.
Cancel Update
1000 characters limit

Steer well clear!!

1
Lettings agent Amy Poolman has been trying to find us a tenant for 3 months, and the one person she found, moved out within two weeks, because his mum said that he didn't have enough money to pay the rent. She was poor about keeping me updated on progess, didn't send me a copy of trhe lease or other documents I requested to see, and the property is still empty.
Living in London, it's necessary to rely on estate agents to find tenants. Now that I have told her that I will be registering with another agent, to see if they have better luck, she is refusing to send the keys back to me!! Looks like the police and Trading Standards will need to be informed.
08 Jan 2016
Please see above. Regards Amy Poolman
Cancel Update
1000 characters limit