Brides Dream

ABSOLUTELY SHOCKING customer service! Ordered a bridesmaid dress from them went and tried on with my bridesmaid… perfect. So i thought!! Also paid for more faster delivery £255 altogether. Get a call two days later not really apologetic saying that cannot order that dress as its discontinued! Great?! Woman sends me horrible alternative photo which didnt like so i asked for a refund. One week later no sign of refund? Call in morning told id get a call back within a hour… nothing!! Call again after no-one bothers calling back… answer machine. Left a voicemail asking to call back… you guessed it nothing!! Finally get through obviously stressed at this point as being ignored and havent had a refund. Woman LAUGHING on the phone!!!! Sorry for not getting back to you do you mean???? Anyway still no refund . An actual JOKE of a company worst service i have ever had!!! AVOID AT ALL COSTS.

Have just bought dress for my son’s Californian wedding. Live in Glasgow so had to order on-line without having tried it on! Arrived beautifully packaged two days later. Lesley was so friendly and helpful and turned what was a stressful situation into a problem solved! Wish I could have visited the shop as it looks lovely! Thank you so much!