Bridal Caprice Boutique

42 Shepherds Bush Rd, London, W6 7PJ Directions

Tel 020 7603 7077
   Closed today Open Thursday 12:00 - 20:00

Photos

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Products & Services

Sophia Tolli Stockist

St Patrick Bridal Stockist

Diane Legrand Stockist

Wedding Dress Shops

Wedding Accessories

Vale

Wedding Day Jewellery

Private Appointments

Bridal Boutique

Reviews

Upsetting customer service and forgot to make my veil 2 days before wedding

2
Julia started off well but service went quickly downhill - if you are reading this I'd advise you not to buy from this shop. She offered a discount on my dress, when I came to pay for it she refused to honour it. I should have realised at that point that dealing with this shop was going to cause me extra stress (on top of organising a wedding) but I purchased the dress anyway. Had alterations done, ordered the veil, confirm pick up for 2 days before I leave for my wedding. On pick up, she's unavailable (hiding in the coffee shop next door) and she hadn't sorted the veil. Her colleague tells me to pick one off the rack (there's nothing similar to the one I chose/matching my dress). They aren't sorry. She asks the seamstress next door to make a veil for me overnight, Julia tries to charge me extra for it. People make mistakes, all it takes is an apology and a solution to turn it around, but she made a fundamental error and then avoided me. Wish I'd seen these reviews before buying here.
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Thank you!

5
Absolutely fantastic service, I cannot recommend this store highly enough. They were so attentive, I felt as if I was their only customer. They were patient, kind and made the whole experience so enjoyable. They know exactly which types of dresses suit which body type. I didn't feel rushed or pressured into buying anything and they were so professional. I ended up buying a one of a kind dress which I haven't seen anywhere else. They have a gorgeous selection to choose from. Super friendly advisors and made me and my family feel very welcome. Thank you Bridal Caprice for taking some of the stress off of a very stressful wedding, planned during a pandemic.
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Shrewd Businesswomen. Sorry to say, but don't get sucked in.

1
I want to begin by saying that I found the whole wedding dress buying experience such a shock. The fact that the dresses are so expensive and a normal person has no idea what a dress is really worth. Plus you have to pay for appointments and there's all those extra material and fittings charges etc. If I was to start a business I'd deffo sell wedding dresses! They must make a fortune.

But then I stumbled on Bridal Caprice. They were so nice, friendly, they have a lovely selection of dresses, and they also let you take photos. BUT DON'T BE FOOLED. Once they have your money it all changes. I won't bore you with the details of what happened to me, but trust me. If you find a dress here, purchase it from somewhere else. They know how to talk to people and make them feel comfortable, but it's a facade. Pls don't lose your money like I did. I never write bad reviews but these guys have made me so infuriated and I want to try and prevent another bride losing her money.
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Avoid...seeking law advice to sue

1
Feel like I have been cheated by this company. I’m seeking advice in regards to suing. I found the dress of my dreams in a size dress. They agreed in writting on the size uk 10. They went against the contract without putting passed me and ordered a size uk12 (when I’m a size 8/10 uk) when fitting the dress I just though I had lost so much weight and paid an extra £200 on top of the £1600 + vail £180 to have it fitted. The bra area was massaive. The dress didn’t feel as comfortable and like fit like a glove like the sample dress I 1st tried on in a uk 10. After the wedding I had the dress dry cleaned and noticed it was a 12uk when I called to explain how upset I was they didn’t care...the time admitted they went Against the contract and admitted not asking me before changing what was agreed in paper. Now I mean left with dress that was a 12 made into an 8 and Is not the same fit. I’m so upset that they didn’t try to compensate or offer any solution. Avoid
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Bridal Caprice

5
I would like to say a huge thank you to all the ladies at Bridal Caprice who made the process of my wedding dress shopping so easy and so lovely. I have been to a few other dress shops but the experience was entirely different:
-At Bridal Caprice they don’t charge for an appointment
- you try on as many dresses as you want and the girls as so helpful and knowledgeable
- they let you take pictures of the dresses (literally no other shop let me)

I ended up getting a buying a gorgeous Ronald Joyce gown that was delivered well on time and I still had 3 months to do the fittings.

They have an in-house seamstress who does a beautiful job. After the alterations my gown fits like a glove.
Kristina, Julia and all the ladies are so warm and friendly and I just had the best time getting my gown ready for the big day.
I picked up the dress today and I can’t wait to wear it in two weeks. Thank you so much Bridal Caprice.
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