Brelades Veterinary Surgeons

20 Knoll Rd, Dorking, RH4 3EP Directions

   Closed today Open Monday 09:00 - 18:30

Business overview

Brelades Vet Surgeries & Pet Care Clinics in Dorking, Surrey

Are you looking for the services of a small animal practice vet? Experience is important when it comes to small animal care. Our vets and veterinary nurses have the skill and compassion to deal with your animal's health problem effectively. Call us on 01306883086 if you would like more information or to book an appointment.

Photos

Dogs
Vets
Cats

Products & Services

Pet supplies, vets, pet services, vet supplies

Pets, Cats, dogs, kittens, puppies

Emergency vet, pet nutrition, pet passports

Small animal practice

Surgeries, veterinary nurses

Free parking

Payment in credit cards, cheque and cash

Reviews

The priority is quoting the costs, not the care.

1
Our Breadie had a nasty ear infection. Brelardes treated it. Whilst we were there, they inspected a 2cm lump on her belly and withdrew a lab sample. Phone call to say they couldn't say either way what it was, but it should be removed. Date booked, back for pre assessment, didn't even look in her ear, simply spoke about removal of the lump, which the cost had already been estimated. Within 5 minutes, the initial cost had near on tripled, with xrays, drugs etc, we stopped at the mention of chemo, if required, stating we just wouldn't put her through it. Last night was the final straw, phone call..can we bring her down now, as she needs a blood test before her op, with the mention twice of a further cost. Didn't happen. Today, we booked in with our local vet. They requested our dogs records from Brelardes, who phoned us. We confirmed and also cancelled tomorrow's op, to which the receptionist, in her rude manner, stated "OK, goodbye", and hung the phone up on me.
3 dogs, 21yrs AVOID
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Money focused

1
Expensive, lethargic and lacking inititaive.

If you like standing outside in the snow, wind and rain due to an officious reception team, enjoying their brief surge of power through Covid hysteria this is the Vets practive for you.

Extended waits and bureaucracy make this all a painful experience.

Believe me - the admin team arent going back to normal. They love having everyone wait outside whilst they stand around inside. This was the new normal for them, so we left and took our dogs to a normal vets, where you arent treated so badly
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Heartless vets

1
I am still traumatised by the cruel, cold & heartless treatment my much loved & elderly cat & l received at this practice Monday evening 19/7/21. A more callous bunch there could not be....my recommendation for everyone would be DO NOT USE THIS PRACTICE!! I,m not sure l will ever get over what they did. No stars for this place ever
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Dorking veterinary Brelades horriavel strings of bad experience

1
It is with sadness i write this review, but i feel it is important to let others knows when something goes right in the same way when things goes wrong. Back in 2011, Dr Martin operated on my dog and has done a wonderful job. I thank Dr Martin and his support team for that. However, it the last 2 years, the service from the Dorking branch, based on my dog visits, has been plagued with a very poor service that goes from the reception to the responsible vet, without exception, unfortunately. Today was not an exception, and i decided that others must know it. Rudeness, lack of respect and complete lack of touch to deal of people in general, mainly the ones where the 1st language is not english. Making you and the dog feel dirty and dispensable. Today, I cried. I am now crying out there to let you know how sad this is. Please dont allow people treat you and your loved ones without the respect you feel you deserve. No one has this right. Speak out , please.
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They need to have their license revoked!

1
After 9 years of using them due to location only, there have been many instances where I’ve felt their actions are those of mercenaries, and I’m not referencing petty bills either, but rather hack job surgeries...... this has now been confirmed by complete lack of heart and personable dialogue..... take your pet to a vet that puts pets before pounds
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