Booker & Best Ltd

Would have given them zero if I could. Definitely a company that started small but got too big whereby customer service and standards have become rock bottom. Rang to request an engineer to look at my boiler that had broken down during this extremely cold weather. I pointed out that it was an oil boiler. An appointment was made for a few days later between 12pm-5pm. Anxiously waiting, freezing cold & looking forward to my boiler being repaired I received a phone call at 2.45pm. No apologies, nothing, just to be told “we don’t do oil boilers”!!!!! I was furious & pointed out that I told them it was an oil boiler & why had they left it until 2.45pm on the day to tell me. Now left to find another, more efficient, professional company. Can’t be too difficult after this bunch of idiots. I only wish I’d read their reviews first. Seems I’m not the only one who’s had a bad experience with this outfit!

I wanted an established, reputable company to fix my electrics so I rang up Booker and Best because I see their name all over the place in Hastings. So, I rang them up and they agreed to attend a couple of weeks later, on 29 September, to fix my lighting circuit, But they did not turn up and they did not ring me to say they had to do it next day (which I would have accepted). Don't bother with them.

Efficient, reliable, arrived @ 8.30 left @ 10.30. Job done to complete satisfaction. Explained all, technician obliging and smiling. Cleaned up when finished. That's all you need to know!

by worst company we have ever dealt with phoned up at 11am two days ago spoke to an adviser who said an engineer would be with us between 12 pm and 5 pm no contact to us at all from them we then phoned up 4 times said they were on there way no one knew about the phone call until we spoke to a guy named david out of hours and phoned again at 5:10 pm and then sent the wrong guy out of who was a plumber even though we o told them it was electrical over the phone will not be using this company ever again worst ever customer skills the guy on the phone was so rude and disinterested saying yeah and yeah and about 3 times