Blackheath Veterinary Surgery Ltd

They have hidden the diagnosis from me and didn't warn that 5 month caucasian shepherd puppy likely had elbow dysplasia however wrote about it in Pet History. Smiled and ensured that my lameness puppy is absolutely healthy and she is growing. Didn't give any basic recommendations about diets. Nothing. Only prescribed pills. I asked to refer me to physio or hydrotherapy. I was rejected. After 5 months accidentally found in health history notes about Elbow dysplasia. Vets said that it was always working diagnosis but never told us. After all they said it was misunderstanding. When Vet discusses with owner that her dog has likely dysplasia, good Vets provides different options how to correctly manage it. Here it was ZERO recommendations. After showing my dog to vets in Royal Vet College, they found chronic otitis and dermatitis. I came 4 times to Blackheath Vet to show her ears and skin. One ear drops were prescribed and it didn't help. No further treatment went after even I came after

I’ve been taking my animals to Blackheath Vets for years now honestly cannot praise their staff enough. They have literally saved the lives of my dog after swallowing ibuprofen and my cat after a terrible accident. Thank you 🙏

Completely lacking in client care and professionalism. Today is 14th February 2022 and I still haven’t had communication from Blackheath Vets about how to manage my cat’s thyroid and kidney issues and how to proceed with his dental treatment. The original diagnoses were made in November and December 2021. My cat is currently barely able to eat solids and I have to blend cat food into a soup consistency for him which is very upsetting.

What Blackheath Vets don’t seem to realise is that I am a client, I’m paying money and trusting them to take care of my cat. They should have contacted me in a timely manner to reassure, discuss the tests and management plan with me. I feel completely let down by Blackheath Vets and I would not recommend them.

Very caring and efficient service. All the staff were very helpful and all seemed to genuinely love animals. The detail as to what the diagnosis for our dog and other owners pets was amazingly clear & succinct. I was truly impressed by their professionalism and dedication to take care of our dog as well as he other owners pets too. Thank you 🙏

Avoid at all costs!

Abysmal quality of service, coupled with poor treatment of my pet. A more detailed review can be seen across multiple platforms; all I can say is each visit got worse and worse and I can only advise to avoid this vet at all costs.