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Beacon Pet Aquarium

59 Sundial Lane, Freat Barr, Birmingham, B43 6PB Directions

Tel 0121 661 8018
   Open today 09:00 - 17:30

Business overview

For all your pets accessories

We are a local family run business that provides quality aquarium and pet supplies at reasonable prices. If you are looking for quality aquarium supplies like tropical and cold water fish and accessories such as tanks, pets, pet food and accessories, approach us first. Contact us on 01213251113 for full details of our services.


Fish In A Fish tank
Image 4 of Beacon Pet Aquarium

Products and services

Pet shops



Bad Business Practice
I don't think I've ever written a bad review for a business before, so this will be my first. I went into this shop for the first time today, having just got a dog. First, I will say that the space is incredibly cramped, and there was so much stuff piled up in one of the aisles. Then, I decided to have a look around at the fish in the various tanks. On my way into a side room with some tanks in it, I did not see that there was a large step down (probably about 10 inches), and I fell…hard. My knee is pretty badly scraped and bruised. I got up and looked to see if there was any kind of sign that warned people that there was a step, and there wasn't. The floor on both sides of the step are the same colour, and I also thought that, if someone with poorer eye sight than mine came in, they might also miss the step and really hurt him/herself, especially if it were an elderly person.

So, I decided to say something to one of the employees about it. All she said was, "Okaaaay." No "I'm so sorry!" or even a "Are you okay?" I decided that I was a bit unsatisfied with her response, simply because she seemed entirely unconcerned and unsympathetic. So, I called the shop when I got home and asked to speak with a manager. The man with whom I spoke was also very dismissive. He said, "I've worked here for a couple of years now, and we've never had a complaint like yours." He said, "I don't know what you want. I mean, I can put up a sign; that's only like five minutes of my time." He later went on to say, "Well, we've been open for 29 years, and no one else has fallen, so it's probably more on you." He then denied that he'd said it (I wish I'd been recording the conversation to play it back to him). Again, there was no "I'm sorry that happened" and no question of whether or not I was okay. He also kept interrupting me as I was speaking.

They may think that it was entirely my fault, and to be fair, I can be a little clumsy at times. However, I told both of these employees that I had no plans to sue or otherwise take it any further; all I wanted was to make sure they took the complaint seriously and that they would do something about it. Every business I have ever been in that had a step like theirs has had a sign that said "Mind your step." I do think it was irresponsible of them not to have one. I usually try to shop at local businesses, but I must say that this incident, especially the attitudes of the employees following the incident, has put me off. I will not be shopping there again in the future.
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