Beacon Pet Aquarium
59 Sundial Lane, Freat Barr, Birmingham, B43 6PB Directionshttps://www.yell.com/biz/beacon-pet-aquarium-birmingham-1490384/#view=map
For all your pets accessories
We are a local family run business that provides quality aquarium and pet supplies at reasonable prices. If you are looking for quality aquarium supplies like tropical and cold water fish and accessories such as tanks, pets, pet food and accessories, approach us first. Contact us on 01213251113 for full details of our services.
Products and services
So, I decided to say something to one of the employees about it. All she said was, "Okaaaay." No "I'm so sorry!" or even a "Are you okay?" I decided that I was a bit unsatisfied with her response, simply because she seemed entirely unconcerned and unsympathetic. So, I called the shop when I got home and asked to speak with a manager. The man with whom I spoke was also very dismissive. He said, "I've worked here for a couple of years now, and we've never had a complaint like yours." He said, "I don't know what you want. I mean, I can put up a sign; that's only like five minutes of my time." He later went on to say, "Well, we've been open for 29 years, and no one else has fallen, so it's probably more on you." He then denied that he'd said it (I wish I'd been recording the conversation to play it back to him). Again, there was no "I'm sorry that happened" and no question of whether or not I was okay. He also kept interrupting me as I was speaking.
They may think that it was entirely my fault, and to be fair, I can be a little clumsy at times. However, I told both of these employees that I had no plans to sue or otherwise take it any further; all I wanted was to make sure they took the complaint seriously and that they would do something about it. Every business I have ever been in that had a step like theirs has had a sign that said "Mind your step." I do think it was irresponsible of them not to have one. I usually try to shop at local businesses, but I must say that this incident, especially the attitudes of the employees following the incident, has put me off. I will not be shopping there again in the future.