- Tel: 01325 312653
Southside, Middridge, Newton Aycliffe, County Durham, DL5 7JD
Ratings and Reviews
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The food was disappointing, my burger was cold on arrival, there were many items on the menu that they had ran out of, the atmosphere was far from welcoming and our main waitress was rude and abrupt.
The meals are overpriced for what they are, on the board the food sounds amazing however when served quite disappointing,
I will not be making a return to this pub/restaurant again
The Food . . Spot on! always STEAMING HOT, always the same high quality, and ALWAYS delicious! and I have to Agree the CHIPS ARE TO DIE FOR!!!!
The Service . . . Always polite, curtious and professional.
The pub is ALWAYS busy, if you want to ensure you walk in the pub and sit down to eat, I suggest you book a table! It doesn't matter what day or time you visit, it is always busy, and to me that should tell you something! it's ALWAYS better to queue than to be the only person eating there!
IF YOU WANT GOOD, HONEST PUB FOOD, THE BAY HORSE IS THE ANSWER!
I accept mistakes are made though to get no help at all from the guy who is suppost to be your host is nothing short of disgraceful. Being as I used to be in the pub trade I have a lot of contacts and will be spreading the word about our cold reception seeing as we spent in excess of £150 in the space of an hour, never again. Good service is utterly critical in the pub business, I spent years dealing with the slightest complaint as quickly, efficiently and thoroughly as humanly possible, even when I didn't feel like it and thought the complaint trivial, an apology at the very least goes a very long way,I had every intention of paying in full for the meal, as I did, but what would an apology and a handfull of fresh chips have cost?
My advice on this establishment, go elsewhere.