Basfords

A terrible company charge for unacceptable high price for their own fault. I have a convervatory built by them 6 years ago and now the top is leaking with water. Though it's within warranty, they still ask for 500 pounds for the repair job. Never trust this company as they never state this in the contract.

An absolute shambles of a company with zero aftersales or customer care once they have your money.

12+ months on we still have unresolved issues (as do many other customers who have left reviews on various sites seemingly) & the MD just ignores messages or comes up with excuses blaming everyone but himself or his Company.

Also please ignore any claims on their websites / documents that they are FENSA or Certass registered.
The haven't been Fensa registered for some time despite our quotation & sales documentation saying they were, and 12+ months after installation they have just tried to issue us with Certass paperwork in the name of a different installer!
Certass have advised us to go to Trading Standards and in the absence (again) of any response from the MD, that is what we shall now be doing.

The best advice I can give is to avoid this company!
The worst customer service ever. One year on I still don’t have aspects I have paid for and ill fitted windows and a broken door to be fixed.
They never pick up the phone or reply to emails, don’t turn up on agreed dates and when they do, don’t have all the agreed outstanding items to finish the job.
Have the audacity to claim poorly fitted windows are not their fault and I’ve had to prove twice, I’m still outstanding items I’ve paid for they’re claiming they were offering out of the kindness of their heart- which I’ve still not had.
The most shambolic company I’ve ever come across- now taking it up legally and through trading standards having exhausted every other route to resolve.
Craig is a joke of an MD, always too busy speaking to accountants to actually be available to customers that keep his business going.
The irony that they respond to reviews faster than paying customer queries has not gone unnoticed.

We’ve had some beautiful Critle style doors fitted if you’re after this industrial magazine style look then basfords are the place to go. They have got them in their showroom. We have used these guys before and we would recommend to family and friends.

They did the building work also taking an internal wall out of our dining room to the kitchen and created an office space out of another set of doors. We are really happy, although we would’ve liked to pay a little less but you get for what you pay for nowadays I suppose they look absolutely stunning. Many thanks to the team.

Regards, Andy

Great service from the guys at Basfords , i have used 3 times before recently had a french door fitted . Thanks to all the staff we will continue to use you in the future.
Thanks Bill.