B&Q Burgess Hill

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Unit 1 Jane Murray Way, Burgess Hill, RH15 9UG Directions

   Open today 10:00 - 16:00

Business overview

We look forward to welcoming you in store at B&Q, your local Burgess Hill DIY store. Explore our huge range of DIY products, hardware and tools or browse your Burgess Hill garden centre. Most of our stores also offer a range of services including key cutting, free timber cutting and tool hire. Please continue to observe current social distancing guidelines, including wearing a face mask in store.

Photos

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Products & Services

Online planning appointment

Click + Collect

Kitchens

Bathrooms

Bedrooms

Garden furniture

Home furnishings

Building supplies

Hardware

Painting

Decorating

Interior emulsion

Wallpaper

Power tools

Hand tools

Lighting

Electrical

Indoor lights

Outdoor lights

Security

Smart home

Flooring

Tiles

Heating

Plumbing

Radiators

Garden

Fencing

Sheds

Garden storage

House plants

Reviews

Disgraceful management and customer service!

1
Having bought 5 litre tin of dulux white emulsion from the B&Q in Burgess Hill, we drove home with the tin in the rear foot well. By the time we got home the lid had come off and half of the tin of paint haf spilt all over the footwell. We phoned the customer services to be told 'we are not liable' and they refused to discuss this any further with us. Trying to pursue the conversation with the manager got nowhere. He is extremely lacking in interest in his customer satisfaction, not interested in goodwill or store reputation. We are left with barely half a tin of paint and a valet bill! The worst case of customer service I have ever experienced! And he had the cheek to be surprised when we got cross having showed no sympathy or understanding towards us.Having put a message on their Facebook page we received an message back saying, I'm sorry that this happened and then she spoke to the manager again who came back saying he was not going to discuss any further, the end.
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Helpful

5
Went into b and q amazing service very helpful staff will return
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No cutting service?

1
Checked out B&Q last night and they said they would cut hardboard for me. Took trailer today as even when cut the board would be a tight fit in the car. Despite ringing the attention bell and asking a member of staff no one turned up to cut the board. Managed to get whole sheet in my trailer but will not be returning to B&Q as plenty of other stores with better customer care.
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