- Tel: 020 7376 0115
187 Kensington High St, London, W8 6SH
08:00 - 00:00
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The Balans are a cheerful and funky chain of restaurants, usually full of a young crowd taking advantage of the energetic atmosphere and the late opening hours. The menus offer a mixture of modern European cuisine.
I ordered the steak (medium) and my wife went for roasted cod. Sunday, lunchtime, understandably slower service, nothing unusual, no complaints at all.
Mains arrived, no suspicions, food have always been good. It took a couple of minutes to realise that my steak was drowning in blood and completely raw at some parts and my wife's cod was uncooked and again, unedible.
Being a fool, I opted to finish the side dishes and ask for the bill and leave. I could not help myself not to mention my discomfort to the waiter who brought me the bill. He asked if I had complained to the waitress. No, I did not, 'they there is not much we can do' - he replied and charged my card £54. At that moment I felt humiliated and thought I should have behaved like an idiot and make a scene.
I am just not a kind of person who enjoys to complain about bad food or service, rather keep it to myself and widthdraw the conclusions. I have always been the kind of guy who does not mind giving any place with a slight glitch a second chance, but this will not be the case with Balans.