Avern Cleaning Supplies

Unit 10 Shrub Hill Ind Est, Worcester, WR4 9EL Directions

Business overview

Avern Industrial Cleaning Supplies started out as a small company supplying cleaning products to pubs and clubs in the early 70’s within the Worcester area. It did not take long before the company was supplying cleaning solutions to various outlets such as schools, nursing homes, and factories. Before long relationships were built with various manufacturers vastly increasing the product range available to our customers. From starting out only offering cleaning chemicals and a basic range of janitorial products to being able to supply Cleaning machines, vast amounts of papers, and even more comprehensive chemical variety. This meant that we could service an even larger variety of customers, e.g. Colleges, shopping Centres, and private schools were all being supplied by Avern. Our success throughout the years has been very much down to our friendly service, good quality products and fair pricing. We always aim to give the consistency and variety for the best price we can. We make sure that all of our products are of a high standard, which is why we buy all our disposable paper products from a CHSA approved supplier, manufactured in the midlands. It’s for this very reason that our customers come back time and time again, with some of our customers having used us for nearly 40 years! With a catalogue of over 3000 products we are launching our new website, so we can offer a service that we are very proud of to customers further a field.

Reviews

unprofessional and arrogant

1
the worst company Iv dealt with in my entire career !! after receiving 3 notifications that my next day delivery was expected today and taking the day off to wait for it I received a notification that my delivery had been cancelled ? I rang avern and was put through to a man I can only describe as the most arrogant individual Iv had the misfortune to speak to, who told me that the item Id ordered was not next day deliver despite the notifications and in fact I was lying ? I then explained that the item Id bought was purchased was listed as next day delivery and again accused of being a lier, now slightly shocked I told him about the 3 notifications on delivery being today and the cancellation emain and again was told this was impossible so was a lier !! and this was the general manger apparently ?
this is now the second time this month Iv had problems with avern cleaning, last one being an order deliver only half complete !! shambles
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Excellent Customer Service And Amazingly Fast Delivery

5
Wow, the delivery time was amazing. Ordered the part I wanted for my Alto Pressure washer yesterday afternoon and it has just arrived in 24 hours.
Also, thanks to Ryan for his help in confirming the right part I needed to order. 1st class customer service and a great price.
Thank you
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Don't expect to get a refund

1
Ordered a Henry Airo brush head through Amazon (never again) and apparently this item did not live up to the description so tried to send it back. This is when the trouble started with a very strange childlike first email in response to my returning. Then it was back and forth because I could not take the package to the post office as I am housebound due to ill health. The company then offered to charge me £16 to collect the package (amazing as Evri charged about £4.71) so I went the route of sending it myself. The package was received back at Avern on 19th July 2022, almost 2 weeks ago and I am still waiting for my refund! Twice I have contacted Amazon about this debacle and they keep going round in circles - probably due to Avern. Yet I am still out of pocket by £21.99, which is not a huge amount. Not a very good way to run a business.
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Unprofessional and not to be considered

1
Next day delivery.....3 weeks later, numerous calls, numerous broken promises and total lack of contact. Disgraceful and unprofessional. Do not use....you have been warned!
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EXCELLENT

5
What can I say but a true professional Company and there are not many of those around , from ordering to dispatching to a next day delivery ordering at 1-50pm EXCELLENT
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