Autoserve Ltd
One call does it all.
Unit 2 St Kenelm Court, Halesowen, B62 8HD Directionshttps://www.yell.com/biz/autoserve-ltd-halesowen-8380201/#view=map
Open today
09:00 - 17:00
Our location
Business overview
Autoserve offer a range of vehicle management products, for both individuals and businesses. Range includes Guaranteed Maintenance, Fleet Card, Service Card and Autoserve Club.
Autoserve is an established, independent vehicle management company providing comprehensive maintenance contracts and fleet services across the UK. Our comprehensive services offer an all-in-our, 'one call does it all' approach for individual drivers and businesses alike. Contact our friendly team today.
Photos
Products & Services
Guaranteed Maintenance
Fleet Card
Service Card
Fleet Management
Autoserve Club
Servicing, maintenance and repair
Tyre Repairs
MOT Testing
Cars
Car Security
Car Repairs
Car Puncture Repairs
Car Brakes
Breakdown Recovery
Car Accident Repairs
Van Repairs
Reviews
09 Apr 2021
Comms and customer service poor
2
Often difficult to convince them to book my vehicle in for a service for the reasons mentioned by other reviews and no communications on mileage limits being reached, you just get an invoice.
Clearly more geared towards dealing with large fleets, not a good experience as an individual customer.
If you are offered this company as a maintenance option as part of your vehicle lease, consider other options.
Clearly more geared towards dealing with large fleets, not a good experience as an individual customer.
If you are offered this company as a maintenance option as part of your vehicle lease, consider other options.
Business Response
22 Apr 2021
Hi, Thomas. According to our records, your vehicle has been booked in on two occasions and your booking forms contain no notes or complaints. You've also received a new set of tyres, which were authorised without delay. The excess mileage charge is also documented and included in our Terms & Conditions. An email explaining this was sent and we provided you with 19 days' notice before taking payment. Nevertheless, we're sorry that you weren't happy with the service. A member of the team would be happy to address any complaints or concerns you may have on 0121 521 3500. Kind regards, The Autoserve Team
Hi, Thomas. According to our records, your vehicle has been booked in on two occasions and your booking forms contain no notes or complaints. You've also received a new set of tyres, which were authorised without delay. The excess mileage charge is also documented and included in our Terms & Conditions. An email explaining this was sent and we provided you with 19 days' notice before taking payment. Nevertheless, we're sorry that you weren't happy with the service. A member of the team would be happy to address any complaints or concerns you may have on 0121 521 3500. Kind regards, The Autoserve Team
08 Jun 2017
Hard work to deal with
1
Autoserve have to book in each & every service/maintenance request. They do this at garages they have accounts with which are all 30 minutes plus from where I live, (I do live in a big town). My agreement is fully maintained contract for duration of my 3 year contract hire lease, my vehicle has request on the dash to change the oil, I had battle to get this booked in to be done as told I have to wait for the next service which is 1900 miles away. Autoserve just cancelled my policy as it is easier option & didn't want to undertake maintenance in line with my vehicles warning messages. I wouldn't recommend this company at all.
Hi, Thomas. According to our records, your vehicle has been booked in on two occasions and your booking forms contain no notes or complaints. You've also received a new set of tyres, which were authorised without delay. The excess mileage charge is also documented and included in our Terms & Conditions. An email explaining this was sent and we provided you with 19 days' notice before taking payment. Nevertheless, we're sorry that you weren't happy with the service. A member of the team would be happy to address any complaints or concerns you may have on 0121 521 3500. Kind regards, The Autoserve Team