Atkinson's Boiler Care Ltd

Thank you Spencer, for coming out within two hours when we had no heating the Monday before Christmas and fitting a new boiler two days later.

Always a first class, speedy and friendly service from Spencer. He has always been helpful and friendly. Would recommend highly. To

I wouldn't recommend his business to anyone because of his poor service and his lack of empathy for his customers, he can not see it from my point of view, that I'm a paying customer who is in need of help from the work he provided. To be frank, what is the point of running a business if you do not care about your customers, work or, business.

Mr. Atkinson didn't get back to us after his holiday, while we were struggling in a cold house during Christmas, scared to put the boiler on due to the gas leak, also fueling to our fears, the story of those, two sets of twin boys who died in a house fire.

It got to a point where we were able to get hold of Mr Akinson and he would again promise us false promises to come and fix the boiler and wouldn't show up. His tone of voice got aggressive and at one point he was shouting at me because he had some personal issues happening in his life. He only calmed down once I told him I am pregnant then he said he will come and fix it. After not fulfilling his duties my other half rang him and said he would send one of his workers to come that day but this didn't happen.

So from the 15th Dec 2021 till now, which is over a month, we are still waiting for him to come. We have been left in the cold for a long period of time and think the way he has treated us has been appalling. (PART 2)

I am currently going through the worst experience with Atkinson. He came to fix my boiler on the 15th Dec 2021 sorted out the problem but then created a new one. Each time I put on the central heating and hot water, the boiler would emit gas, putting my unborn and myself in danger. Once we noticed the gas emitting from the boiler we called Mr. Atkinson, and he said he would come out to fix it, but on the day his van broke down and his tools were inside. He cancelled due to that reason and said would call me once his van was working. I had no follow-up phone call and when I called to find out what was happening, I found out he went on holiday knowing that I had a gas leak. Nor did he send any of his workers to sort out the problem. His aunt who was handling his phone while he was away gave me a date when he would be back, which was in the New Year. ( PART 1)