Astra Cabs

Wisborough Kidnappers Lane, Cheltenham, GL53 0NL Directions

Tel 01242 252233

Business overview

24 Hr Airport transfers

Established 25 Years

Products & Services

airport transfers

driver hire

sporting events driver hire

Reviews

TAXI - BIRMINGHAM AIRPORT TO CHELTENHAM 9 DEC 2016

5
Had booked taxi about 5 weeks ahead through Sharon.
Our driver Alan was on time and called my mobile to arrange pick up point.
Excellent service and fair value
Nick
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Efficient and reliable service. Very pleasant staff.

5
We have used Astra Cabs for several years, mainly for airport trips, and have found them to be efficient and very reliable. The drivers are always pleasant - even when they have waited for delayed flights. They arrive early for pick-ups and we have found them to be safe drivers.
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Always helpful. Always on time.

5
We have used Astra Cabs for 15 years. They have never let us down and we have appreciated the personal service offered by Sharon and Roger. We can't recommend them highly enough.
Judith and Allan Sanis
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reliable airport travel

4
Family business with personal attention Sharon is always very helpful and I have been using this company to take me to London Birmingham Bristol airports for over 20 years Marian Venn
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Customer Services Experience

2
A few months ago I asked for a recommendation for an airport transfer/taxi company and as three people recommended Astra I decided to book with them and everything was fine although I was surprised not to receive a confirmation email of dates/times etc. I was also expecting to receive a text message nearer the time of travel......but didn't hear anything so had to phone them on the day I was travelling, just to confirm they were still picking me up! Didn't receive a text message on return journey either! Anyway they turned up on time and everything was okay so apart from the lack of communication from them, I decided to book with them again for my next holiday. I phoned earlier this afternoon and Sharon said she would ring me back but, four hours later, I haven't heard a thing. Not a good way to run a company!
Looks like I'll be using National Express to go to Birmingham Airport. Does anyone know if the coach takes you right to the entrance? Thanks
04 Sep 2015
Hello this is Sharon from Astra Cabs. Sorry to read that you were not entirely happy with the level of service from us. As a small family run company trading for 22 years, we have built trust and good relations with our customers. We have never felt it necessary to confirm a booking once a booking has been made by phone, unless a customer has requested it. We do confirm bookings made by email but I'm afraid we don't have software that automatically texts booking confirmation. Drivers do have customers details so they can text them when they are returning from flights. We will however always be there to pick up our customers and we won't let people down, we are a company that you can trust. I usually phone people back within the hour, if I didn't call you back I can only apologize, that is very unusual. Having said this, we work very hard to keep our customers happy and pride ourselves on being a company that people can trust. wishing you well, Sharon Astra Cabs 01242 252233.
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