Asda Optician

Completely agree with everything that has already been said. Customer service is shocking and the optician had my 14 year old son near to tears. She called him immature , told me I was breaking the law by getting contact lenses for him from the internet. I have complained to Asda customer services and waiting to hear back. I will never ever go there again.

been in today to pick up my wifes glasses after a minor repair on the right lense.after inspection the left lense of the glasses had a massive scratch on them. these glasses were only 3 days old and no way went into the shop like that as they were inspected by the optical staff when we took them in! we saw the manager who then proceded to inspect them and tell us she would repair them but in her opinion we must have damaged them ourselves practically calling us liars!! her attitude was horrible to us even when I pointed out I was more than willing to buy new glasses if i needed to but I would not stand for that manner to my wife from anyone!!, we then spoke to the store manager and she was lovely and understanding to us both, even giving us £20.00 compensation and an apology that we didn't want to take but she insisted. what a difference a proper manager makes! opticians manager awful! but we left with a promise of a proper repair job. well done the store manager.

one of the staff in there is so patronising really has put me off going back she is an older lady with glasses on dark hair i think her name is Heather she just talks down to you and makes things difficult she needs to remember it is us the customer who is keeping her in a job !

On arriving for my appointment yesterday 29/03/2016, the 3 people behind the counter looked at me with blank expressions on their faces. They could not find my appointment and just said "you don`t have an appointment" (despite my appointment card, filled in by one of their staff) and "we are fully booked". They did not try to make me another appointment, were not apologetic at all, I just told them I would go elsewhere. Steer clear if you require customer service.