Andaaz Fashion

Extremely poor service from Andaaz. I've spent 2 months chasing a refund and gave multiple chances. Their customer service team would constantly "promise" to resolve and reply and they never did until I raised a claim with PayPal.

I sent the goods back because the quality was not too good. My advice is, if you are going to risk purchasing with Andaaz, please use your credit card so you can file a claim if you struggle to get a refund.

Please do not shop here, the positive reviews are deceiving and likely to be the owners and their friends.

Very dishonest .. don’t deliver on time and refuse to give refunds..
worst company I have ever dealt with.
I would imagine all favourable reviews were written by the owners ...

Very disappointed. They have had the goods returned nearly a month ago, and I phoned them to ask for my refund. They are not refunding me the full value of the goods. Totally misrepresenting customers and and are real cheats.
Please be aware of this company.

I bought a suit from the Andaaz website which was ruby red. It arrived and looked pale pink on. When I called Andaaz to say I wanted a refund, they refused. Instead they said I could send the jacket and trousers and they would add some linen to it to make the colour match website. They insisted I pay for delivery.

Twelve weeks after I sent the jacket and trousers back nothing had been done. During that time, I checked in multiple times and got various assurances it would be done soon. In the end, I told them I had enough and wanted my money back. They asked me to send the rest of the suit back, which I did, but insisted on me paying for postage... again (first time I paid for postage when I sent jacket and trousers back). They’ve refunded me payment for the suit, but I’m still about £16 out of pocket for paying for postage due to their incompetence. AVOID

They are one of my trusted stores for Indian ethnic wear. I had ordered 6 dresses in 3 different colors for our dance group and some of us needed custom fit from tall big medium and xtra small fitting. Sashi helped us with the order and collected the mesurements and without any error shipped it to us within 7 days. This is my 3rd experience with them and Every time they maintained the quality and workmanship.