Aegon

aegon used the DWP tracking service to find my sister who paid into a pension in the 80's but had lost contact. DWP contacted her in April 2022 at my address. She has a room on my house in the UK and stays here when visiting from Zimbabwe, where she now lives. She called aegon in May 2022 and was asked to send a number of documents (utility bill, back page of passport, national insurance number etc) which she did. She was then asked for more documents (marriage certificate, birth certificate, bank statements) which she sent and were returned to my address. Then she was asked to send her actual passport. There is no way you can safely send a British passport from Zimbabwe and she does not have the funds available to jump on a plane to take her passport to Sunderland. When I tried to raise this problem with the CEO via email, I got an out-of-the office message with no contact numbers.

SHOCKING!!!!!! my dad died five months ago and after numeerous telephone calls and complaints they have finally contacted me to say my complaint will be dealt with within 8 weeks, i have had no other contact from them, and every time i call them they blame short staff. My dads pension is losing money and this company doesn't care a hoot, absolutely shameful that when you lose a loved one they have to put you through this run around. today i go to the pensions ombudsman to try and get this resolved. We feel completely betrayed.

Shocking customer service. I received completely different info each time I spoke to a different member of staff. I strongly advise you think carefully before using Aegon. I have a file of stuff I will be presenting to the Ombudesman.

There appears to be too many departments, and it is therefore common to be passed from pillar to post, and this is done 'cold' meaning you have to repeat yourself again and complete security with every new person you speak to. Unfortunately each department has no knowledge of the other so it makes it very difficult to get anywhere, with nobody willing to take accountability and clearly no culture of trying to help throughout the organisation - everyone I speak to seems more keen to get you off the phone or pass you onto someone else rather than actually wanting to help, and it is also common for one department to pass blame to the other.

Was informed by Nationwide of possible illiquidity.
Withdrew my money after a bit of a delay.
Operators unlike the other reviews were very helpful!