ADCO Chester Heating-plumbing-electrical-Maintenance

DO NOT USE ADCO CHESTER.
Adco installed a new boiler for me in 2023 - the deal was your first service is free. Dealing with adco this year has been a nightmare. They booked in the free service, and only when I email to confirm the appt the week before, I receive an auto reply telling me they are on holiday. I had to assume they weren’t coming to do the job. With no contact from them to rearrange. When I finally got a response by email to rebook, I travelled 200 miles to be available at the property for them to not show up, not answer my calls, texts or emails. A totally wasted journey costing me time and money.
I still haven’t had my boiler serviced & have to now pay for the job with someone else. I mis-sold the boiler install last year & regret ever spending money with these guys. AVOID.

I have just received a response from the office ADCO chester. We been very loyal, but their office which takes the calls never answer, they say they are very busy but even after 2 days they didn't answer your call after leaving a message. Carl not very professional he has tantrums if you upset him . So that's not good for business he blames the customer being rude after he's not called and returned your call. Most customers would be totally mad but we never have. Anthony the gas engineer and owner good at his job , so I feel sorry we have to go down the route of consumer rights because after we have had a baxi warranty engineer, which said the flue been fitted incorrectly causing water to leak down in the boiler. We have tried to get it fixed which should be ADCO chester. So not a good service.

Very pleased with the service I got on my Baxi Bermuda back boiler today. The engineer Daniel was maticulous in is work, clean, tidy and professional. Already on the system for the yearly service. Thanks Andrew

Had four years of issue free gas service with ADCO so, needing an EICR, I contacted them.

Inspection done in record time (less than 45 mins for 3 story house). Result of the report was a failure due to “non IP rated lights in bathroom” along with a £250 quote to resolve issues. As it was a new build I went back to the house builder under warranty who were adamant everything was above requirements.

This is where things started to go wrong – rather than ADCO (who I’m assuming subcontracts the electrical side of the business out to someone else) owning the issue, the message from the house builder was merely forwarded onto the contractor and then batted back with more inaccurate information.

End result? Report now correctly states IP rating on lights are above standard. No apology and no reduction in original invoice. Asked to factor in the above and to requote. No response. Asked for complaints procedure. No response.

We have recently had our old warm air heating system taken out and replaced in its entirety with a conventional system, radiators in every room, new boiler, new pipe work etc.
From initial enquiry to completing the work the process couldn’t have been smoother.

Turned up when they said they would, kept us informed through the whole process, took additional works at the last minute in their stride etc.

Can’t recommend enough.