247 Radio Carz

City to city taxi service booked 2 days before. They said price may vary depending on the length of final journey so I was expecting not to pay until the end, but in fact they called 5 mins before pickup asking for a slightly higher than quoted fixed price payment. I paid it. But then...

a) taxi arrived 15 mins later than pre-booked time
b) driver apologised he 'doesn't normally do long distances'!
c) driver had two large water bottles in case he had problems with his engine radiator!
d) driver detoured to a garage to inflate his tyres!
e) driver also detoured to check on condition of radiator!
f) throughout the journey the driver was unreasonably slow never leaving the inside lane, clearly nervous to overtake in case his engine radiator over-heated!
g) upon arrival driver wanted to enter house to refill his water bottles so that he had water on the way back for his engine radiator!

Arrived one hour later than expected and they won't compensate for poor service.

Absolute Rubbish!!
Don't book a taxi with them if you have somewhere you need to be!
We booked a taxi for 6.30pm and, after chasing it up numerous times and being fobbed off with various excuses, we gave up at 7.30pm when it still hadn't arrived. Be warned!!

Booked a taxi via the app and paid with Apple Pay, then told by driver it was a cash payment. Rang the office to help and was shouted at by a very rude man. No help with payment problem. Now paid twice for one trip. Do not recommend!

Absolutely dreadful service. They were called on our behalf by the AA to a breakdown on the motorway. We were given a lengthy wait time which they did not meet. When I called them back I was told our driver was now helping someone closer and they’d get to us when they could. They were aware it was an emergency, in a dangerous spot, with a toddler who’d already been on the hard shoulder for 3 hours. They did next to nothing to help.

Booked a taxi and paid £19 upfront. I needed the cab to get back to Bromsgrove for a late train.

The taxi was due at 10pm - I rang 3 times to be told that the cab was 3 or 4 minutes away. Eventually the cab arrived 25 minutes late but unsurprisingly I missed my train and had to wait for the last one. (About 40 minutes). The cab driver drove too fast in an attempt to get to the station, and said he had been given the wrong address.

I was on the phone to them that evening. They said there was nothing they could do and they could not refund me since I had taken the cab. They said they would call back and never did.

I am still waiting - let's see if they respond better to a review than to an actual customer trying to get a fair deal.