1st Goldstar Taxis

Awful service from call handlers and drivers. If you are female do not use this service.

FANTASTIC TIMING COLLECTION OF PARCEL FOR WORK
NEEDED IN A HURY AND DELIVERY WAS BEFORE EXPECTED
WELL DONE THANK YOU

Disgusting and rude customer service. Tried to book a taxi home and was rejected as he said I said a different number the second time (house number 63 instead 61). He then belittled me saying 'don't you know where you are?'. I proceeded to explain I was at a friend's house and it was definitely 61. He then told me to find another taxi rank. Never dealt with such a rude individual before. I'd give 0 stars if I could.

Goldstar gave an excellent service on a very difficult night due to adverse weather, flooding, cancelled trains etc. We had 2 journeys into and out of Norwich at 7.15pm and 11pm - we were kept informed at all times and delays were minimal despite chaotic conditions. Although both drivers must have been very stressed and tired, they were polite and friendly, delivering us safely to our destinations. Well done to everyone - we will certainly use Goldstar again.

I never leave poor reviews but Im unsure how this company continues. I had booked a taxi for 9am. Phoned them at 9.10am and was told that it would be another 25minutes. I was not kept informed via SMS. I called again 10minutes later as still no SMS received and was told that I had cancelled the booking so it would be another 25 minutes. Staff were rude and professional unfortunately. Avoid!