121 Office Furniture
5 Mid Rd, Cumbernauld, Glasgow, G67 2TT Directionshttps://www.yell.com/biz/121-office-furniture-glasgow-6999748/#view=map
Now closed
Open today
09:00 - 16:00
Our location
Business overview
121 Office Furniture Ltd is an online retailer which specialises in selling quality office furniture at both an affordable and reasonable price.
121 Office Furniture Ltd is an online retailer which specialises in selling office furniture to businesses and schools throughout the UK.
We setll a variety of office chairs, leather chairs, mesh chairs and fabric chairs. Office desks inclusive of a full range of shades i.e Beech, Oak, Walnut, White etc including straight desks and Ergonomic desks.
We also cover an assortment of office filing cbainets in wooden filing cabinets and metal filing cabinets. We can offer an installation service throughout the uk at additional cost which will allow the purchase to be as easy a process as can possibly be made. All we ask is you try us.
Free delivery is included to most areas of the UK.
Photos
Products & Services
Oak Furniture
Office Furniture
Office Chairs
Office Desks
Workstations
Office Storage
Educational Furniture
School Desks and Chairs
Bookcases
Desk
Home Office Furniture
height adjustable desk
Office Desking
Computer Chairs
Reviews
11 Jan 2021
Why oh why am I waiting
2
I ordered an office chair back at the end of Nov 2020, payment taken from bank 0n 30-1eventually received an email saying that it would arrive on 6 January 2021. When if ever am I going to receive he goods?
Mrs K M Niurnaitis 9 Main Street South Normanton Derbys DE55 2DH
Mrs K M Niurnaitis 9 Main Street South Normanton Derbys DE55 2DH
Business Response
12 Jan 2021
Kathleen as discussed little bit confused by your communication this way. As you have seen we emailed you on the 30/11 to advise delivery by the 6th Jan. We were then advised by the suppliers on the 5th of Jan that the consignment was delayed docking at Felixstowe and would be delayed until the 8th of Jan and delivery by the 13th of Jan. As advised I had then called you to advise you of this but the number you have supplied is unobtainable and I then emailed you to advise you. In turn I am now told you should have got your delivery today. Off course apologies for the shipping delay off which I am sure you will understand we have no control over what is happening in the UK ports at this moment. In turn sadly I don't believe we could have communicated any better regarding delivery dates etc Sorry that you have not seen it this way but wish you all the best. Regards Michael @ 121
Kathleen as discussed little bit confused by your communication this way. As you have seen we emailed you on the 30/11 to advise delivery by the 6th Jan. We were then advised by the suppliers on the 5th of Jan that the consignment was delayed docking at Felixstowe and would be delayed until the 8th of Jan and delivery by the 13th of Jan. As advised I had then called you to advise you of this but the number you have supplied is unobtainable and I then emailed you to advise you. In turn I am now told you should have got your delivery today. Off course apologies for the shipping delay off which I am sure you will understand we have no control over what is happening in the UK ports at this moment. In turn sadly I don't believe we could have communicated any better regarding delivery dates etc Sorry that you have not seen it this way but wish you all the best. Regards Michael @ 121
29 Sep 2020
Great service
5
Great service. The desk I was after was at the lowest price compared to other sites, and despite this particular order not being stated as next day delivery, it virtually was, with full tracking. Communication was excellent too.
Business Response
29 Sep 2020
Katherine Thank you for your kind words. As a small family business we do try our best. I hope we can assist you again on one of our 3 sites Regards Michael
Katherine Thank you for your kind words. As a small family business we do try our best. I hope we can assist you again on one of our 3 sites Regards Michael
Business Response
29 Sep 2020
Katherine Thank you for your kind words. As a small family business we do try our best. I hope we can assist you again on one of our 3 sites Regards Michael
Katherine Thank you for your kind words. As a small family business we do try our best. I hope we can assist you again on one of our 3 sites Regards Michael
16 Jun 2020
Excellent customer service
5
Highly recommend this lovely company. Excellent and prompt customer service. Thank you so much for all your assistance.
Business Response
16 Jun 2020
Sam thank you for your kind comment. I hope we can assist you again in the future..Stay Safe Michael
Sam thank you for your kind comment. I hope we can assist you again in the future..Stay Safe Michael
Business Response
16 Jun 2020
Sam thank you for your kind comment. I hope we can assist you again in the future..Stay Safe Michael
Sam thank you for your kind comment. I hope we can assist you again in the future..Stay Safe Michael
04 Nov 2019
Doesnt care about the customer
1
Drawers arrived cracked in 2 places, thats not what my biggest problem was, it was the way this seller handled the problem.
Passed the buck to the manufacturer and had very poor communication with me. Ignored some emails, ignored my voicemail. Eventually manufacturer picked item up (31st Oct), iv had to chase for my £275 refund from 1 2 1 and its (4th Nov) terrible customer experience didnt pick up the phone once to me to apologise for inconvenience or anything. Was a disaster from start to finish due to this seller who has no care for customer whatsoever. Ordered 3rd Oct and as of 4th Nov I have no bedroom drawers and £275 out of pocket. I had to open a paypal case and suggest nobody buy from here, if you do then use paypal so as you have some form of protection
Passed the buck to the manufacturer and had very poor communication with me. Ignored some emails, ignored my voicemail. Eventually manufacturer picked item up (31st Oct), iv had to chase for my £275 refund from 1 2 1 and its (4th Nov) terrible customer experience didnt pick up the phone once to me to apologise for inconvenience or anything. Was a disaster from start to finish due to this seller who has no care for customer whatsoever. Ordered 3rd Oct and as of 4th Nov I have no bedroom drawers and £275 out of pocket. I had to open a paypal case and suggest nobody buy from here, if you do then use paypal so as you have some form of protection
Business Response
08 Nov 2019
As the owner of this small family business, I feel it’s important to explain the situation, as Customer Service is first and foremost to us. Timescales for delivery were clearly stated to the customer on the confirmation email sent and our website. Unfortunately item was delivered damaged. Spoke to Customer. Apologised and offered a replacement. We communicated with the customer by phone, email. At no time ignored any emails or voicemails. Customer didn't want to wait for a replacement but it was explained uplift and replacement take the same time. She asked for an immediate refund. A paypal complaint was lodged. I explained full refund within 48 hours of product being returned as agreed by Paypal standards. Refund made 4 November 455pm, within 48 hours of return. Subsequently, this review was put on after 455pm, Monday 4 November. We pride ourselves on the excellent customer service we deliver, sadly on this occasion this customer was not accepting of the process.
As the owner of this small family business, I feel it’s important to explain the situation, as Customer Service is first and foremost to us. Timescales for delivery were clearly stated to the customer on the confirmation email sent and our website. Unfortunately item was delivered damaged. Spoke to Customer. Apologised and offered a replacement. We communicated with the customer by phone, email. At no time ignored any emails or voicemails. Customer didn't want to wait for a replacement but it was explained uplift and replacement take the same time. She asked for an immediate refund. A paypal complaint was lodged. I explained full refund within 48 hours of product being returned as agreed by Paypal standards. Refund made 4 November 455pm, within 48 hours of return. Subsequently, this review was put on after 455pm, Monday 4 November. We pride ourselves on the excellent customer service we deliver, sadly on this occasion this customer was not accepting of the process.
Business Response
08 Nov 2019
As the owner of this small family business, I feel it’s important to explain the situation, as Customer Service is first and foremost to us. Timescales for delivery were clearly stated to the customer on the confirmation email sent and our website. Unfortunately item was delivered damaged. Spoke to Customer. Apologised and offered a replacement. We communicated with the customer by phone, email. At no time ignored any emails or voicemails. Customer didn't want to wait for a replacement but it was explained uplift and replacement take the same time. She asked for an immediate refund. A paypal complaint was lodged. I explained full refund within 48 hours of product being returned as agreed by Paypal standards. Refund made 4 November 455pm, within 48 hours of return. Subsequently, this review was put on after 455pm, Monday 4 November. We pride ourselves on the excellent customer service we deliver, sadly on this occasion this customer was not accepting of the process.
As the owner of this small family business, I feel it’s important to explain the situation, as Customer Service is first and foremost to us. Timescales for delivery were clearly stated to the customer on the confirmation email sent and our website. Unfortunately item was delivered damaged. Spoke to Customer. Apologised and offered a replacement. We communicated with the customer by phone, email. At no time ignored any emails or voicemails. Customer didn't want to wait for a replacement but it was explained uplift and replacement take the same time. She asked for an immediate refund. A paypal complaint was lodged. I explained full refund within 48 hours of product being returned as agreed by Paypal standards. Refund made 4 November 455pm, within 48 hours of return. Subsequently, this review was put on after 455pm, Monday 4 November. We pride ourselves on the excellent customer service we deliver, sadly on this occasion this customer was not accepting of the process.
19 Dec 2018
5 stars
5
5 Star service, the items were delivered the day after we ordered them, good quality desks at a great price.
Business Response
19 Dec 2018
Thank you for your kind comments. As a small family business we try our best . I hope we can assist you again in the future.
Thank you for your kind comments. As a small family business we try our best . I hope we can assist you again in the future.
Business Response
19 Dec 2018
Thank you for your kind comments. As a small family business we try our best . I hope we can assist you again in the future.
Thank you for your kind comments. As a small family business we try our best . I hope we can assist you again in the future.
Kathleen as discussed little bit confused by your communication this way. As you have seen we emailed you on the 30/11 to advise delivery by the 6th Jan. We were then advised by the suppliers on the 5th of Jan that the consignment was delayed docking at Felixstowe and would be delayed until the 8th of Jan and delivery by the 13th of Jan. As advised I had then called you to advise you of this but the number you have supplied is unobtainable and I then emailed you to advise you. In turn I am now told you should have got your delivery today. Off course apologies for the shipping delay off which I am sure you will understand we have no control over what is happening in the UK ports at this moment. In turn sadly I don't believe we could have communicated any better regarding delivery dates etc Sorry that you have not seen it this way but wish you all the best. Regards Michael @ 121