118 Take Away

Took over 1 hour to arrive, my special fried was missing, upon discovering this I called & spoke to the lady who took my order, & was told that she didn't have the receipts.
She would have to check the receipt for my order, & get back to me on Tuesday. It was bizzare that it would take over 2 days to check the receipts, bearing in mind we have been loyal customers for over 4 years & regularly order special friend rice. I asked for a valid reason as to why it would take so long, she began to scream & shout down the phone to me then preceded telling me I would no longer be able to do order from them
I asked her why she was shouting at me, that I wasn't shouting at her, & for a reason to why she was talking such action, to which she put the phone down.
I was treated so unpleasantly, especially as I was a customer who had ordered a meal which was never delivered 118TakeAway are very much lacking in "Good Customer Service."

Beware!!! Shocking!!! Poor service. Marsha, I completely agree, we ordered yesterday and became VERY ill. The man behind the counter was so rude and we will NEVER return here again. The way he spoke to me was completely out of order egging me on to have an argument, how dare he after we have just paid £20 for a meal. I became ill a few hours after eating and have had to have a day off work today, hopefully returning tomorrow. Something they are cooking is not right, whether it is the Chicken or Prawns. I have been informed by others that the Food Standards Agency will be getting involved. 118 Takeaway, I am very disappointed. We have been loyal customers for the last year, then you go and treat us like a piece of dirt on the floor, thinking you can provoke an argument over the smallest of things. How dare you!! ALL. DO NOT ORDER FROM HERE. Trust me. Action will being taken.

Extremely rude no customer service at all absolutely appalling. Food is awful and a major health risk. Got severe food poisoning. Food Standards agency will be informed.

Superb food, great delivery, always roasting hot, cannot fault any aspect of their service. Great prices. Best Chinese bar none in the area

I have been visiting 118 for years.
Food has always been consistently good and will continue to visit.
I have a fussy family and the chef is very happy to amend the dishes to our dietary requirements - I would recommend.