1 Touch Repair Centre

Magdalen St, Basildon, SS14 3AL Directions

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Reviews

AB1 have my expensive bmw and won’t communicate

1
I'm deeply disturbed by the conduct of Paul, the manager at AB1 Touch in Littlehampton. Esure entrusted them with my BMW's dent repair, and despite mutually agreeing on a minor job, Paul deliberately ignored my calls upon my decision not to proceed. Despite their purported attempts to contact me, four weeks have passed with unrelenting silence. I've escalated the matter with a formal complaint to Esure and am urgently seeking guidance on navigating this distressing situation. Currently reliant on a subpar hire car from AB1 Touch, I'm seriously contemplating legal action to pursue compensation for the considerable emotional distress, stress, and potential damages inflicted by this unfortunate episode.
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Thoroughly reccomended

5
No problems booking the repair. Agent was polite & friendly though she seemed to be suffering a cold or flu? Courtesy car was delivered as arranged & my car collected. I was kept informed of the progress of the repair and when delivered it looked better than before the accident! Also the engine management warning light that had been causing problems was clear but not sure why when the acciodent didn't originally affect it? I was nearly put off by on-line reviews but RIAS assured me they were a company that they could recommend so I went with it; I am glad I did.
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AVOID

1
My insurance company arranged for my car to be repaired here after an accident that was not my fault. The car was returned only part repaired. Still damage on one of the doors and the wing mirror. The car went back again for them to rectify however the second time it was returned we noticed that the colour of the door was a completely different shade to the rest of the car. At this point my hire car had been cancelled too. We chose to take our car elsewhere after this where it was repaired perfectly first time! Terrible service
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Rubbish service

1
Car booked in for 6 weeks with coutesy car 30 mins before they were due to pick up my car with coutesy car got call no courtesy car available couldnot say when they would have one not even sorry .spoke to Dominic in head office no help at all .Avoid at all costs
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Dont touch one touch

1
My review keeps being deleted.
No function to add no stars

One touch moved my car to an unauthorised repair centre without my or my insurance companies knowledge/permission, who then moved it to a secure compund (a field nearby with no gates no security) we just drove in and drove it out! They had removed major parts and over estimated repair costs to the point my insurance company were going to write it off. Its since been successfully repaired elsewhere within insurance limits with no issues.

DO NOT USE THIS COMPANY
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