1 Stop Spas

The UK's Largest Hot Tub & Swimspa Specialists

Fosse Way Unit 1, East Bridgford, Nottingham, NG13 8LA Directions

Business overview

1 Stop Spas is the UK's Largest Hot Tub & Swimspa Retailer. Multi-Award Winning showrooms in Lincolnshire & Nottinghamshire showcasing quality American Hot Tubs & Swimspas.

1 Stop Spas are Hot Tub & Swimspa Experts and Industry Leaders in the UK.

Our Global Award-Winning company started as a hot tub repairs & servicing business in 2008, but as we grew, so did our reputation. In 2010 we opened our first hot tub showroom in Lincolnshire and since then we have grown into the UK's Largest and most well known Hot Tub & Swimspa Specialists.

Our team of hot tub experts are on hand to help you find you perfect hot tub or swimspa, help you keep perfect, healthy water and assist with any hot tub repairs & servicing, regardless of brand of hot tub - We're here to help you!

Please visit one of our hot tub showrooms across Lincolnshire, Nottinghamshire & Leicestershire, call us on 01522 300737, email us on [email protected] or visit our website: www.1stoppas.com

Photos

1 Stop Spas are Hot Tub Specialists in Nottinghamshire
1 Stop Spas Swimspas in Nottinghamshire & Lincolnshire

Prices

Hot Tubs

Products & Services

Jacuzzis

Swimming Pool Chemicals

Swimming Pool Supplies

hot tubs

hot tub

swimspa

swimspas

swim spas

endless pool

spas

hot tub servicing

hot tub repairs

hot tub relocations

hot tub chemicals

hot tub water treatments

hot tub accessories

hot tub covers

hot tub help

hot tub advice

Reviews

Great Service Highly Recommended

5
Interestingly i had absolutely the opposite experience yes there were delays because of Covid but I knew where things were at. Their after sales has been first rate and are always available for a chat or advice. As for customer service every time I go there you are warmly received and they are genuinely interested in your dealings with them. Cant recommend them highly enough
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Avoid like the plague.

1
Exactly the same as Sarah R above.
We were promised delivery in August 2021, then Nov 21, then Feb 22, then April 22 then Oct 22… not one bit of customer service or update unless we called.

We are now a couple of days from Nov 2022 and still no sign what so ever.

1 Stop Spas state that the manufacturer are unable to provide the order, however after calling 2 other UK Master Spas suppliers, they have no delivery issues what so ever and have at least 1 of each model in stock ready for delivery.

Avoid this company like the plague. Te refundable deposit that they state upon placing the order isn’t refundable and they state you will owe a massive sum of money if you cancel the order and buy elsewhere.

We are currently having to take expensive legal proceedings against this very poor company.

Please do not waste your money here. Take a trip to Blackpool to a more reputable company instead.
29 Oct 2022
Hi We are really sorry to read this. We are sorry that there has been a lack of communication or updates, we should have been calling you to inform you that we have not received any updates which we will address internally. We unfortunately purchase our Master Spas via the Master Spas UK distributor in Blackpool that you mentioned below and have had a lot of issues with the service from them to us and have been struggling to get your special order hot tub made through them. We have been chasing them regularly, but we keep getting told that it is waiting special order production with Master Spas in the USA. There is definitely not any LSX800s in Tuscan/Espresso in the UK only white. There is no benefit of us not fulfilling your order as we have had to pay up front for this special order so are out of pocket until your spa is delivered to us by the distributor, so it is the best interest of everyone to get your hot tub delivered. It is due into the UK next week.
29 Oct 2022
Hi We are really sorry to read this. We are sorry that there has been a lack of communication or updates, we should have been calling you to inform you that we have not received any updates which we will address internally. We unfortunately purchase our Master Spas via the Master Spas UK distributor in Blackpool that you mentioned below and have had a lot of issues with the service from them to us and have been struggling to get your special order hot tub made through them. We have been chasing them regularly, but we keep getting told that it is waiting special order production with Master Spas in the USA. There is definitely not any LSX800s in Tuscan/Espresso in the UK only white. There is no benefit of us not fulfilling your order as we have had to pay up front for this special order so are out of pocket until your spa is delivered to us by the distributor, so it is the best interest of everyone to get your hot tub delivered. It is due into the UK next week.
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RUBBISH

1
If i could give this place a 0 i would. The service has been absolutely rubbish since we walked out the shop. No updates unless we called, rude staff and absolutely pathetic customer service skills amongst management (if you would call them that) and the team. I wouldn't tell anybody to spend a penny in there. The hot tub was delayed and delayed which is understandable with the current climate, though any update would have been appreciated. I have never written a review in my life, though this was that awful i wouldn't want anyone else to experience such atrocious service and waste such a large amount of money with this company.
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