Getting the most out of a detective agency

What can a private detective do for you?

Despite the Mike Hammer image, most private detectives work for big companies—often on insurance claims—or for lawyers in civil cases. These days, private cases are most likely to involve adultery, divorce, alimony, child custody and other marital problems.

Choosing a private detective

If you know anyone who has used a private detective, a personal recommendation is particularly valuable in this area where sensitive issues are often at stake.

Alternatively, look for licensed organisations online or in the Yellow Pages, then start asking your own questions:

• How long has the private detective been in business?
• Is the agency based in an office? If so, does the office look organised and professional?
• Does the investigator have a website?
• Are there any credentials or references for you to check?
• How will the private detective operate? Will you get regular updates? Is a written contract involved?
• Have formal complaints ever been lodged against the private detective?

What qualifications should a private detective have?

There's no formal education necessary to become a private detective; many are former police officers or have worked in security. Ask for a CV: this will at least show you that, if not formally trained, the private detective has appropriate experience.

Will a private detective take a cheque?

Payment methods go a long way to telling you what sort of private detective you've found. Accepting credit cards payments is a sign of professional outfit, cash-in-hand payments are not.

Will the private detective accept a deposit? A private detective who knows that the full amount will only be paid when results start appearing is more likely to get to the bottom of things faster.

Are you clear about what's needed?

Sorting out what you want is key to reaching a successful conclusion. If you're looking for a missing person, what happens once you've found them? If you suspect someone of putting their hand in the till, what do you plan to do if they're caught red-handed?

You need to plan for such outcomes right from the start. Similarly, when you brief the detective, you need to be able to explain clearly what you want from the investigation for it to be judged a success.

How can you help the investigation?

Organise any paperwork that might help before you start looking for assistance. Keep a record of times and dates, and present it all in good order, remembering to keep copies.