How to choose the right cleaner

If you're looking for someone to clean your home or your business, whether it's a one-off spring clean or a regular cleaning service, here are some key questions to ask to make sure you aren't, ahem, taken to the cleaners...

Cleaners

Cleaning - domestic

What experience do you have?

  • Find out what relevant experience the cleaners have and how long they have been in business.
Can you provide references?

  • An experienced, reputable cleaner should be able to provide a list of references from satisfied customers.
Are cleaning materials included?

  • For your business it's good to know the cleaners use the latest equipment and that the products are the best quality.
  • In your home, sometimes cleaners bring their own equipment and materials—others will prefer to use yours. Clarify this at the first meeting.
What will you specifically do?

  • Services vary but the basics usually include dusting, vacuuming, wiping surfaces, mopping floors, and blitzing kitchens and bathrooms.
  • A major one-off clean or spring-clean could also include windows, cleaning ovens and fridges, and the inside of cupboards.
  • Agree with the cleaners in advance what you want them to do.
Are the cleaners insured?

  • Some cleaners and agencies have their own public liability insurance, so if the cleaner breaks something you will be covered by their insurance.
  • If you have accidental damage cover as part of your house contents insurance, you should also be covered, but do check.
How can I trust a stranger in my home or business?

  • It is important to find out how a company vets its cleaners. Ask how many interviews they conduct, what background checks they make, whether they visit a potential cleaner in their own home to assess their personal standards of cleanliness, and whether they check references.
  • A personal recommendation from family or friends may give you more peace of mind on this score.
How much do you charge?

  • Charges for cleaners vary depending on what part of the country you live, the size of the property to be cleaned, the nature of the job, whether it's a one-off spring clean or a regular clean.
  • Some cleaners will have a minimum charge.
  • To check you're getting value for money, it's worth shopping around and comparing a few prices.

All guides on Yell.com are provided for general guidance only, do not constitute legal or professional advice and are not intended to be exhaustive.




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Further information about Cleaning - Domestic

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