Consumer information

Here you'll find information to help you get the best out of buying goods and services both on- and off-line.

• Click on You & your consumer rights to get advice on choosing a supplier, getting a quote and more.
• The Help & advice section provides links to organisations who can help with making purchases, as well as contact details for regulatory and consumer watchdogs should something go wrong.
• The Purchasing online section is a guide to internet shopping and auctions that helps you avoid problems, tells you what to do if problems do arise and provides a list of your consumer rights online.
• Tips on choosing a supplier provides a list of key questions you might want to ask when employing the services of various suppliers, from builders to financial advisers.
• Trade associations & professional bodies provides tips on assessing the value of a supplier's membership and lists the contact details of the organisations that appear more frequently within Yell.com and Yellow Pages.
• Making a call provides information on telephone ordering, including call charges and dealing with nuisance calls.