Vauxhall - Doves
75 The Avenue, Southampton, Hampshire, SO17 1AL
- Tel: 0844 3247530
- Vauxhall Approved Main Dealer
- New And Used Car Sales
- Network Q Approved
- Commercial Vehicle / Van Sales
- Servicing, MOT & Repairs
- Genuine Parts & Accessories
Follow up from previous review
08/10/2013 by consumerB
A week ago I left quite a stark review here for Doves (as you can see below). Having read that review, the General Manager at Doves contacted me and said he was very keen to solve the issues I mentioned. They have now sorted the wheelnut problem on my car (very quickly, too) and did this free of charge. The manager (Simon Moulton) then had a chat with me, wanting to know everything about my experience with them from first point of contact. He was extremely helpful, and I really appreciate everything he's done to make up for what had happened. He's a fantastic example of great customer care, which I hope will be passed on to all their staff. Many thanks!Report this
AVOID AVOID AVOID!!
03/10/2013 by consumerB
Can't quite believe the customer service of this place. The post sales care is appalling especially. The Sales Manager (Lee Stocks) was incredibly argumentative - I've never known a manager speak to a customer like that. They will not accept responsibility. Here are the details: I'd put a deposit down on a car, and then they rang back and said "oops, it's actually sold...have this one instead!" So it wasn't a great start. It then took them a ridiculously long time to get the car to their branch (god knows where it was sitting for all that time), and their communication was atrocious throughout. The salesman who sold me my car was Paul Webster. Not a good communicator! When you put a deposit down on a car you'd think it's only fair to be kept in the loop of its whereabouts. Anyway, after a month of owning the car I took it to an ATS to get the wheels balanced because there was significant vibration in the steering wheel. But it then transpired that the locking wheel bolt key was very badly damaged because the last garage (Doves, who fit new tyres) had used a power gun when they shouldn't have, and then just chucked the locking wheelnut key back into the glove box. Bought a replacement from Ford, who said (without me saying anything) that you should definitely not use a gun to tighten them. But even with the new key the wheels won't come off because they've been over tightened. So now have to pay for the wheels to be removed and get a whole new set of wheel bolts. So I rang up Doves and spoke to the sales manager, Lee Stocks. I couldn't believe the things he was coming out with. He was so argumentative and would not accept that they had sold me a faulty item with the car. He admitted they use air guns on all their cars, and said they always did things by the manufacturer's guidelines - which I told him wasn't true because I'd spoken to Ford and they said Doves had definitely over done it, and that an air gun shouldn't be used unless set to the right torque. He then said that I could book the car in for them to have a go. I said "sure, I assume I won't be charged?" And he said there would in fact be a charge! No way was I going back there! Awful garage.Report this
Tell customers about your latest offers and promotions
Reach customers looking for discounts by adding a deal to your page.
Ratings & reviews
Map & directions
Show customers your opening times
Add opening hours to keep customers up-to-date with your availabilty.
Is this your business?
Inappropriate content? Report content