3 Cranleigh Mews, London, London, SW11 2QL
- Tel: 020 7228 4428
Will never send my dog here again!
10/10/2012 by Wdejackson
I left my dog with Urban Kennels for four days on a recommendation, but what a mistake that turned out to be. They lost his lead, he got kennel cough, and worst of all he sustained a large and painful scratch on his face, which the girl at the kennel (the only one there, looking after 15+ dogs by herself) did not even notice. When I collected him she dismissed his cut as nothing, despite the fact that it was bleeding, and he lost all his fur in that spot for quite some time. Her negligence was appalling, but to make matters worse, the owner of the kennels told us they take absolutely zero responsibility in dogs getting injured while in their care! I am still utterly disgusted at the poor level of service, will never take my dog there again, and would advise anyone thinking of using Urban Kennels to avoid them. If I could give them 0 stars, I would.Report this
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