Thomas James Hotel
45-47 Bath Street, Leamington Spa, Warwickshire, CV31 3AG
- Tel: 01926 312568
A 2-minute walk from the train station, Thomas James Hotel has a lively bar and free Wi-Fi. The town centre is a short walk away.
Double booking nightmare, rude management and extra costs! Ruined graduation night
22/07/2013 by Jennifer199
My boyfriend and I booked the room for the night of our graduation, being a good location to have a celebratory dinner in Leamington Spa and then meet up with our uni friends for the final time. When we got there the room had been double booked. The receptionist was helpful in trying to organise an alternative. However with no other alternatives we were booked into a hotel at Stoneleigh Park, a twenty minute drive from Leamington Spa but, without a car, we were told that we would have to pay for taxi journeys - we would have to pay an additional expense of £50 for the inconvenience doubling the cost of what was supposed to be a £50 stay in a conveniently-located hotel!! We put a lot of effort into trying to help TJs find us an alternative (calling hotels, walking around Leamington to speak to hotels) but everywhere was booked and the absent manager refused to reimburse the additional costs for Stoneleigh Park that we would incur as a result of their mistake and was extremely rude in the process when talking on the phone to us. It was not until we had been in the reception for two hours, and had been asking repeatedly, that we finally got to speak to the owner, who agreed that we should be reimbursed for these costs. By then it was 9.30pm and with many restaurants' kitchens closed we had little choice for our celebratory dinner. We then had the long journey to stoneleigh park and straight back (another 40 mins!!) to drop off our cases and ended up missing out on seeing some of our friends! An error that would have been easy to fix straight away turned into a two-hour hassle for two customers who were predisposed to be understanding/helpful and ruined our graduation evening something which could have been avoided easily with a little bit of reason from a very rude manager! extremely disappointing! On a positive breakfast was good and maybe TJ's could have been promising if not for the extremely poor and rude management. Unfortunately I would not trust booking there again and would dissuade others from taking a risk with it.Report this
Tell customers about your latest offers and promotions
Reach customers looking for discounts by adding a deal to your page.
Ratings & reviews
Map & directions
Show customers your opening times
Add opening hours to keep customers up-to-date with your availabilty.
Is this your business?
Inappropriate content? Report content