The Saltgrass Pub
Hanover Place, Sunderland, Tyne And Wear, SR4 6BY
- Tel: 0191 5670202
Sunday lunch and Service
26/11/2012 by MH42
I visited the Saltgrass for my birthday lunch as i had heard several good reports. On entering the pub i was given a friendly greeting and immediate service. I was shown to my seat and menus provided promptly and drinks ordered. After sitting for 15 minutes in the relaxed and welcoming environment my birthday lunch arrived. The Sunday lunch was mouth watering and I cannot remember a better meal in a long while! The staff were very attentive and polite and any request was delivered in an enthusiastic manner! Full marks to the Salty!Report this
28/10/2012 by gs123
Great pub, excellent Sunday lunch,very poor overall customer experience, Nice staff who did not seem to have a clue what they were doing, no evidence of guidance or management. The experience could be much improved with some basic communication systems in place to avoid the chaos behind the bar that impacts on customer service. There also needs to be some clear signs outside of the pub that indicate credit cards are not taken, an archaic practice and false economy .Report this
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